Housekeeping manager

Grand Mercure Bangalore offers 126 suite style rooms with in-built kitchenettes. Our rooms offer the privacy you want but with the luxury and indulgence of a hotel. These suites are modern, tasteful and relaxing, suiting purposes of both leisure as well as business. Bright and spacious, they also include flat screen televisions, DVD players, music systems, Wi-Fi and 24 hour room service.

Grand Mercure is known for its passion for food and wine. Dining is always a culinary experience with ‘The Verandah’, our Global Cuisine restaurant and ‘By The Blue’, our poolside RestoBar which offers inspired Indian cuisine.

We are seeking a highly organized and customer-focused Housekeeping Manager to join our team in Bangalore, India. As a key member of our hospitality management team, you will be responsible for overseeing all aspects of housekeeping operations, ensuring exceptional cleanliness standards, and leading a dedicated team of housekeeping staff.

• Manage daily housekeeping operations for guest rooms, public areas, and back-of-house spaces
• Develop and implement efficient cleaning procedures and schedules
• Ensure compliance with health, safety, and sanitation regulations
• Recruit, train, and supervise housekeeping staff, fostering a collaborative and motivational work environment
• Conduct regular inspections to maintain high cleanliness standards
• Manage inventory, supplies, and equipment, ensuring cost-effective operations
• Handle guest complaints and feedback promptly and professionally
• Collaborate with other departments to enhance overall guest experience
• Prepare and manage departmental budgets
• Implement and monitor quality control systems
• Stay updated on industry trends and best practices in housekeeping management

• 1-2 years of leadership experience in Rooms Division or related hospitality role
• Bachelor's degree in Hospitality Management or related field preferred
• Proven experience in housekeeping operations
• Proficiency in housekeeping management systems 
• Strong decision-making and problem-solving skills
• Excellent organizational and time management abilities
• Demonstrated team-building and training capabilities
• Keen attention to detail and commitment to maintaining high standards
• Strong communication and interpersonal skills
• Knowledge of health, safety, and sanitation regulations
• Proficiency in budgeting and inventory management

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.