Housekeeping Coordinator

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Rixos Premium Dubai is currently seeking to recruit for a Full Time Housekeeping Superstar to join our team as housekeeping coordinator. 

About the role:

• Coordinate daily room assignments for room attendants and supervisors.

• Update and monitor room status in the Property Management System (PMS).

• Handle internal and external telephone calls related to housekeeping matters.

• Record and follow up on guest requests, complaints, and special requirements.

• Maintain accurate filing systems for reports, attendance, and inventory records.

• Liaise with Front Office regarding room availability, VIP arrivals, early check-ins, and late check-outs.

• Coordinate with Engineering for maintenance requests and room repairs.

• Track out-of-order and out-of-service rooms and update systems accordingly.

• Monitor linen, uniforms, and housekeeping supplies.

• Assist in preparing daily productivity and occupancy reports.

• Ensure all guest requests are handled promptly and efficiently.

• Follow up on pending tasks to ensure timely completion.

• Maintain professional communication with colleagues and guests at all times.

• Escalate urgent issues to the Executive Housekeeper when required.

• Prepare daily housekeeping reports (room status, discrepancies, attendance).

• Maintain lost and found records in accordance with hotel policy.

• Support payroll preparation by tracking attendance and overtime records.

SKILLS AND ATTRIBUTES

•Minimum experience of two years in Housekeeping, in a similar role is preferred

•Computer literate in Excel, Microsoft word, experience with Opera Cloud is an advantage

•Ability to work a rotating roster including, weekdays, weekends and public holidays

•Excellent interpersonal, organisational skills and attention to detail