- Integral
- Permanente
- RAFFLES
- Governança
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Raffles Doha, Doha, Qatar
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REF34114K
Housekeeping Coordinator
Region
Luxury & Lifestyle
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Primary Responsibility
- Adhere to the established standards of conduct and house rules, fire regulations and department procedures and policies.
- Report to shift on time in issued uniform in a clean, neat and tidy appearance at all times.
- Consistently offer professional, friendly and engaging service.
- Participle actively to briefing
- Attend training session
- Train all new comers on systems. Answer the telephone promptly and courteously within three rings and log down all incoming messages.
- Input into Housekeeping dispatch system all request.
- Relate and dispatch messages promptly ensuring that all the information given is accurate and complete
- Insure tracking of pending request
- Ensure the proper handling of keys.
- Follow up on key signing in and out.
- Ensure proper distribution of devices (iPhone or I-pad)
- Follow up on devices signing in and out.
- Carry key & Devices inventory at all change of shift
- Report to security and director of HK all lost keys/ devices or broken keys/ devices
- Prepare all related documentation to document payroll and sign in/out records
- Prepare and print arrival lists/ reports, / group lists/ supervisor special report/ maintenance tickets/etc. and as requested
- Prepare and issue various miscellaneous credit forms when applicable
- Prepare and issue various miscellaneous debit forms when applicable
- keep Floor Housekeepers and Assistant Housekeepers informed of any allocation changes or changes in daily plan immediately
- Keep supervisor and laundry informed of all in-house move.
- Coordinate and maintain effective communication with other departments
- Input into Dispatch system all work orders for Engineering.
- Keep track and follow up on all urgent maintenance requests
- pre-block rooms for repair as needed in coordination with FO
- Handle all lost and found enquiries.
- Secure and log lost items daily, including the monthly disbursement of unclaimed articles to the colleagues who found the items with authorized gate passes TBC
- Follow up on all loaned articles. Record and retrieve as necessary
- Handle all guest storage items and ensure records are updated once items have been returned to guests
- Prepare all special amenities (children program or special set up) when applicable
- Keep work area clean and tidy at all times
- Receive all newly purchased items delivered to the Housekeeping office, i.e. cleaning supplies, magazines, etc.
- Welcome all contractor and supplier
- Ensure Contractors are escorted
- Ensure first aid box items are replenished regularly
- Assist with general inventories
- Read and initial office log book daily. Enter any special requests or messages in the log book for the next shift to follow up
- Inform the managers of any unusual events
- Report any sick guest to duty manager and Housekeeping managers
- Report immediately all system failure to concerned department
- Follow all BCP plan as per procedures
- Fill all BCP check list and send to security/account and RM TBC
- Participate in hotel recycling program and encourage team members to reduce, re-use and recycle wherever possible and appropriate.
- Complete assigned task and reports to respective managers.
- Perform any other duties and responsibilities as assigned by the Managers.
Description of desired characteristics or personality traits:
- Able to work on shifts and work schedules based on business demands.
- Position requires sitting and answering phones/ imputing data’s in systems most of the working day.
- Required stand by in case of emergency.
- Resistance to stress and able to multi tasks
- Comfortable in dealing with customers
- Cheerful patient, respectful, and require high level of empathy, emotional intelligence
Required experience/skills/years in this role:
- Minimum of 2-year experience in a Coordinator or administrative position in a hotel (Housekeeping environment)
- Computer skills required (Microsoft Excel and Microsoft Word).
- Experience with Hotel Property Management systems & dispatch Systems.
- Good business practice.
- Excellent people management knowledge.
- Positive attitude.
- Fluent communication in English.
- Professional appearance and etiquette.
- Ability to function well as part of a team.
- Able to multitask and work in a fast-paced environment.
- Able to convey information and ideas clearly.
- Organizational, and communication skills.
- Able to interact with guests respectfully, naturally, and efficiently.
- Aware and attentive to FLHSS standards: diligent attention to safety.
- Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness ad work well with limited supervision.
- Customer focus: Is dedicated to meeting expectations and all requirements for both external and internal guests. Act with customers in mind.
- Team Player: demonstrates co-operation and trust with colleagues in his/her own team and across departments and works well as a team player to achieve results.
- Priorities setting: Focus on important issues. Create focus.
- Delivers Their Best: continually strives to do his/her best, is hardworking, efficient, and consistently performs well against the MOHG standards, policies, and procedures.
- Trustworthy & Responsible: trustworthy, responsible, and accountable. His/her standard of performance reflects Raffles and Fairmont mission and he/she works in a safe manner.
- Process management: Figure out and simplify processes, workflows, to get things done. Get more out fewer resources.
- Ethic Values: Get things done quietly. Set company core values and is reliable during good and tough time. Is widely trusted. Admit flaws.
- Quick learner: Open to changes, analyses successes and failures. Seek for solutions and improvement. Enjoy challenges. Deal well with ambiguity and uncertainty.
- Self-Development Is personally committed to and actively works to improve him/her. Understand that different situations call for different skills and approaches; work to deploy strengths and work on compensating for weakness and limits. Pick up on the need to change personal, interpersonal, and managerial behavior and seeks feedback.
- Composure Is cool under pressure and do not become defensive or irritated when under pressure. Able to set influence in a crisis.
- Organizing Can marshal resources (people, material, support and time) to get things done. Is able to orchestrate multiple activities at once to accomplish a goal. Use resources and time effectively and efficiently.
- Problem Solving: Look beyond the obvious and do not stop at the first answer.
Required Knowledge
- Good knowledge in Microsoft Office.
- Experience with Hotel Property Management System & dispatch System.
- Good business practice.
- Excellent people management knowledge.
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desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
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