1. Integral
  2. Permanente
  4. Governança


Sofitel Al Hamra Beach Resort, Ras Al-Khaimah, United Arab Emirates



Housekeeping Attendant


Luxury & Lifestyle

Company Description

Sofitel Al Hamra Beach Resort

Job Description

  • In charge of tidying and cleaning bedrooms, bathrooms and common areas every day, in line with applicable hotel standards and procedures and the rules of safety and hygiene.
  • To keep all equipment clean, tidy and well maintained as per the Housekeeping Operations Manual, including proper and secure storage.
  • Maintains a thorough knowledge of the hotel, public areas, rest rooms and surrounds layout.
  • To have a complete understanding of the different cleaning products and their use.
  • To report any damaged or missing items in rooms to the Housekeeping Supervisor for action and follow up.
  • To keep all keys signed out in a secure manner and return them at the end of the shift to the Housekeeping Office.
  • To hand over to the Supervisor /Asst. Manager Housekeeping all Lost and Found Items with full and detailed information.
  • To attend to guests requests courteously and promptly in the course of duty.
  • To ensure that all guests enjoy their stay being offered the finest personal service.
  • To escort the guests rather than pointing out directions.
  • To respect the privacy of the guests (for example, by respecting the "Do not disturb" sign) and the confidentiality of information.
  • Takes guests’ behavior patterns into consideration and inform Supervisor/Asst Manager Housekeeping.
  • To report any guest comment or complaint.
  • Ensures that guest documentation in the rooms is complete and up-to-date.
  • To attend a daily line up briefing with the Housekeeping team.
  • Sorts and counts dirty linen items before sending to laundry
  • Sorts waste.
  • Handles hotel equipment, complimentary welcome gifts and room linen with due care.
  • Is responsible for cleaning and restocking the trolley every day.
  • Keeps the trolley and store room impeccably tidy.
  • Ensures that the corridors are kept clean and free of obstacles
  • Applies the hotel's security regulations
  • Contributes the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc).
  • To be entirely flexible and adapt to rotate within the different sub sections of the Housekeeping Department.
  • To carry out any other reasonable duties as assigned by the Housekeeping Supervisor and the Assistant Housekeeping Manager.

Diversidade & Inclusão para a Accor significa acolher cada um e respeitar suas diferenças, priorizando apenas qualidades e habilidades na ampliação de oportunidades de emprego e desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma cultura acolhedora, excelentes condições de trabalho e promover o desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não hesite em nos informar de quaisquer necessidades específicas que possa ter para que possamos levá-las em consideração.


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