Hotel Team Leader

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

Duties include but are not limited to:

• Providing efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information.
• Attending to all incoming calls in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
• Maintaining strict security procedures to ensure guest confidentiality and safety.
• Providing quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Maintaining control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
• Maintaining strict security procedures with credit card transactions, accounting procedures, issue of room keys and guest confidentiality/privacy
• Maintaining communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
• Handling all calls promptly and professionally, greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.
• Documenting all internal and guest messages, with accuracy, to be distributed according to specified Hotel procedure.
• Making reservations and handling guests' reservations with accuracy and efficiency.
• Maximising sales.
• Attending to other duties as requested by Management
• Ensuring all equipment is kept in good working order and used only for the purpose for which it was intended.
• Being fully conversant with departmental fire and evacuation procedures.
• Assisting with Food and Beverage department duties as needed.
• Providing efficient, friendly and professional service to all guests.
• Leading by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction.
• Taking initiative to ensure that interactions with our customers (internal or external) are positive and productive, call the Manager on Duty if difficulties arise
• Follow up on team performance, motivate, train, develop the team
• Lead the team ensuring the targets are achieved
• Review the reception procedures and ensure the team is following them accordingly
• Ensure daily banking accuracy

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.