Hotel Security Services

A rewarding opportunity has emerged at the Rimrock Banff, Emblems Collection, for a Hotel Security Services team member to join our Security department.

At the Rimrock, we create more than luxury experiences, we create moments that move people.
Guided by Wellness, Adventure, and Culture, our Heartists live and work in one of the most inspiring places on Earth, delivering hospitality with purpose and heart.

Here, every day brings connection, growth, and unforgettable memories, on and off the clock.

Live boldly. Work with heart. Stay moved.

www.rimrockcareers.com

$21.00 hourly

At the Rimrock, safety and security are essential to the experience we provide for our guests and team members. As part of our Hotel Security Services team, you will help ensure a safe, welcoming, and secure environment across the property. Through proactive monitoring, quick response to incidents, and a strong commitment to service, you will play a key role in protecting people, property, and the reputation of the hotel.

Key Responsibilities

Safety & Security Monitoring

• Conduct regular foot patrols throughout the hotel, staff accommodations, and surrounding property.
• Monitor security systems and surveillance cameras to identify potential safety or security concerns.
• Observe, report, and follow up on any suspicious activity or safety hazards.
• Ensure all access points, locks, and restricted areas remain secure.

Emergency Response

• Respond promptly and professionally to emergencies, including fire alarms, medical incidents, disturbances, and potential threats.
• Provide first response support for medical emergencies until external emergency services arrive.
• Assist with evacuations and emergency procedures when required.
• Maintain calm and effective communication during crisis situations.

Incident Reporting & Investigation

• Document incidents, observations, and actions taken through clear and accurate written reports.
• Assist in investigating incidents, complaints, or disturbances involving guests, colleagues, or visitors.
• Support follow-up actions and corrective measures as required.

Property & Guest Support

• Assist guests and colleagues with safety concerns, directions, and general inquiries.
• Provide escorts for guests or staff when required.
• Maintain order throughout the hotel and staff accommodation areas.
• Collaborate with other hotel departments to support operational needs and ensure guest comfort.

What You Bring

• Completion of Grade 12 or equivalent.
• Current Alberta Security License issued under the Alberta Security Services and Investigators Act.
• Current Standard First Aid and CPR Level C certification.
• Valid Alberta Class 5 driver’s license with a driver’s abstract showing no more than three demerits.
• Strong observational skills and attention to detail.
• Ability to remain calm and professional in high-pressure situations.
• Strong communication and report-writing skills.
• Ability to work both independently and as part of a team.

Bonus if You Bring

• Previous security experience in a hotel, resort, or hospitality environment.
• Education or training in law enforcement, security, firefighting, or emergency medical services.
• Familiarity with surveillance systems, alarm systems, and access control technology.
• Strong conflict resolution and guest service skills.
• Experience working in fast-paced, guest-facing environments.

Who You Are

You’re calm, observant, and dependable.

You take pride in creating environments where people feel safe and supported. You notice the details others may miss and respond thoughtfully and decisively when situations arise. You are comfortable working independently, yet collaborate seamlessly with colleagues to maintain a secure and welcoming atmosphere.

You balance vigilance with professionalism, ensuring safety while always reflecting the hospitality and warmth of the Rimrock experience.

Protect with care. Respond with confidence. Stay moved.

Physical Demands

• Significant standing and walking for extended periods.
• Frequent sitting and occasional use of a computer for monitoring systems and writing reports.
• Frequent lifting and carrying items weighing up to 22 lbs / 10 kg.
• Occasional lifting and carrying items weighing between 50 and 100 lbs / 23 to 45 kg.
• Ability to respond quickly to emergency situations and work in a variety of indoor and outdoor conditions.
• Ability to work rotating shifts including nights, weekends, and holidays.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Job Perks & Benefits:

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees after 3 months.
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees.
• Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide.
• Access to the Mountain Explorer Travel Program, exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler.
• One complimentary buffet meal per shift in our staff cafeteria.
• Subsidized shared Staff Accommodation.

Apply Today: Whether you're just starting your journey or seeking your next adventure, we’d love to hear from you. Explore current opportunities and discover what it means to be a Heartist at www.rimrockcareers.com.

We’re committed to providing an inclusive and accessible recruitment experience. If you require any accommodations during the application or interview process, please reach out confidentially, at recruiter@rimrockresort.com, and we’ll work with you to ensure your needs are met.

At Rimrock Banff, we believe that diversity makes us stronger, and inclusion moves us forward.

Our team is made up of individuals from across the globe, each bringing their own culture, perspective, and story. In a place as naturally diverse as Banff National Park, it’s only fitting that our workplace reflects the same richness.

Whether you're on shift or in staff housing, we want every Heartist to feel seen, valued, and free to be fully themselves, regardless of race, culture, gender identity, religion, abilities, sexual orientation, or age.

Inclusion isn't a box we check, it’s a value we live. And while we're proud of our progress, we know there's always more to learn, more ways to grow, and more voices to elevate.

Together, we build a workplace where belonging isn’t just possible, it’s expected.
Be you. Be bold. Stay moved.