Hotel Porter / Concierge

Work Your Way to Pullman & Mercure Melbourne Albert Park!

Nestled right opposite the scenic Albert Park Lake with stunning views of Melbourne’s skyline, Pullman & Mercure Melbourne Albert Park offers an unparalleled environment for both leisure and business travelers. Our dual-brand hotel features 378 stylish rooms, a vibrant restaurant and bar, plus top-tier wellness amenities like a pool and gym. We also host one of the largest conference centers in Melbourne, with 31 versatile event spaces that create the perfect setting for meetings, celebrations, and everything in between. Ready to be part of something exceptional? Come make an impact with us!

Accor is Australia’s Largest Hotel Network with 50+ brands, 5100+ hotels operating in 110 countries. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Pullman & Mercure Melbourne Albert Park are looking for enthusiastic, friendly customer service extraordinaires with a strong knowledge of the World of Melbourne to join our Concierge team as a Porter / Concierge. 

About the Role! 

Reporting to the Chief Concierge, your responsibilities as a Porter / Concierge include:

• Being the first point of contact and greeting our guests with a warm welcome every time.
• Provide exceptional service to our guests in every interaction by anticipating their needs, responding to requests promptly, efficiently, and courteously.
• Share your knowledge and passion for Melbourne.
• Be the "face" of our hotel showing pride with each interaction.
• Welcome our guests and make them feel special.
• Assist guests with general enquiries and luggage requests.
• Valet parking of cars.
• General Porter duties as required. 

About You! 

The ideal candidate will have: 

• Great communication and interpersonal skills.
• A passion for customer service and finding solutions.
• A valid driver's license. 
• Ability to work in a fast-paced environment with multiple priorities.
• Strong attention to detail.
• Reliability and flexibility to work a rotating roster across 7 days.

Benefits and Perks

• On-site car park while on duty.
• Access to confidential Employee Assistance Program.
• Inclusive and diverse environment.
• A friendly and supportive work environment.
• Reward and recognition programs.
• Mentoring and career development along-side experienced and dedicated professionals.
• Global discounts on hotel accommodation & Food and Beverage, including special rates with our partnership brands such as Europcar.

Apply today and see where your Accor career can take you!

We are unable to provide sponsorship for this role, so Australian working rights are required.