Hotel Manager

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Responsibilities

• Hotel Manager leads and supervises all relevant activities in operations departments and manage overall operations in absence of General Manager.
• Responsible for the commercial results of operational departments.
• Keeps close contact with the General Manager and co-ordinates relevant activities to improve commercial and other results.
• Ensures that the hotel consistently disposes of adequate, motivated and skilled personnel at all levels.
• In performing these duties he/she shall at all times maintain good relations with his/her supervisor, the Department Heads as well as the local authorities and other key persons On-going self-driven education on hotel, hotel industry, local market, and technology
• Handle all guest interactions professionally and appropriately
• Effectively communicate with other hotel departments, regional, and corporate teams
• Manage the operations of the hotel in order to maximize profitability and to ensure superior guest service and product quality
• Develop, recommend, implement and manage the operational department’s annual and long-term goals
• Ensure that all operations departments are maximizing revenue and profit potentials while minimizing costs
• Manage operational expenses to stay within budget guidelines, as well as gather and report financial information to the General Manager
• Manages performance issues that arise within the operational departments, as well as train, develop, coach and counsel, conduct performance evaluations and resolve problems of departmental team members and managers
• Ensures optimal compliance with corporate focus audit
• Is an integral part of the business team, attends all scheduled meetings and contributes actively with proper preparation
• Conducts a daily briefing with management on current key activities
• Evaluates changes in guest needs, the guest mix and competitive set, to recommend appropriate product/service and operational changes as necessary
• Ensures guest and employee satisfaction, while maintaining market competitiveness and exceptional financial performance
• Anticipate and address guest issues and establish proactive processes to promote guest satisfaction
• Interacts in a positive way with all team members to ensure a luxury guest experience
• Ensures compliance with local health and safety regulations

Experience/Certificates/Education

• Bachelor’s Degree/Master’s Degree from a reputable hospitality/business school preferred
• Minimum 15 years of total experience with strong operations background
• At least 2 years of experience in a similar capacity
• High degree of professionalism with strong understanding of hotel operations and business acumen
• Excellent reading, writing and oral proficiency in English language, knowledge of Arabic language can be added advantage
• Strong working knowledge of Digital tools
• Strong leadership, interpersonal and training skills
• Excellent communication and customer contact skills
• Results and service oriented with an eye for details
• Ability to multi-task, work well in stressful & high-pressure situations
• A motivator & self-starter
• Well-presented and professionally groomed at all times