Hotel All Rounder

ibis Melbourne Glen Waverley is situated 25 minutes east of Melbourne CBD and it offers 155 rooms, Ibis Kitchen & Bar, and 4 flexible meeting rooms catering from 4 delegates up to 120 delegates. Our hotel is the gateway to the magnificent Dandenong Ranges, Yarra Valley Food & Wine District, the Mornington Peninsula and Phillip Island.

As a Hotel All Rounder, you will be a key part of our guest experience. This versatile role allows you to engage with guests at the Front Desk, ensuring seamless check-in and check-out, while also contributing to memorable experiences in our Restaurant and Bar. If you enjoy variety, hospitality, and creating great moments, this is the perfect opportunity.

Responsibilities:

• Greet and assist guests warmly during check‑in and check‑out, providing accurate information about hotel services
• Handle reservations, guest enquiries, and requests promptly and professionally, including billing and payment processing
• Provide food & beverage service in our restaurant and bar, including preparing drinks and barista‑made coffee
• Respond to guest feedback and uphold a high standard of customer service
• Support daily hotel operations by coordinating with different departments (Housekeeping, Maintenance, Food & Beverage) to ensure seamless service delivery

• Previous experience in Front Office and/or Food & Beverage is preferred
• Excellent interpersonal and communication skills
• Strong attention to detail and a passion for delivering exceptional guest experiences
• Knowledge of hotel systems (e.g., Opera Cloud) is advantageous
• Current Responsible Service of Alcohol (RSA) certificate, or willingness to obtain
• Flexibility to work mornings, nights, weekends, and public holidays

Why Work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS 

Benefits:

• Enjoy discounted Heartist® rates across our global network of 5,600 properties, 10,000 food and beverage venues, and wellness centers for you, and your family and friends.
• Grow and travel with your career globally across more than 110 countries, 45 hotel brands from luxury and lifestyle to premium and economy.
• Extensive employee benefits & special rates with our partnership brands.
• Continuous learning and investment into your capability.