Head Concierge

Nestled along the Haliç, Rixos Tersane epitomises unmatched guest experiences and service excellence. Dedicated to redefining Istanbul's lifestyle scene, the hotel is an eclectic fusion, creating an urban hotspot and lifestyle hub with panoramic views of the Haliç. Situated in Istanbul's historic Tersane district along the Golden Horn, Rixos Tersane Istanbul seamlessly combines modern luxury with a 600-year-old dockyard's rich heritage.

Job Description

Head Concierge

We are an exceptionally unique brand that offers more than just a product; we provide an unparalleled experience that aims to create lasting impressions in the hospitality industry. We work with people we enjoy, travelling and having fun with. This is an extraordinary opportunity to join our team. You will be part of a strong pre-opening team.

Responsibilities:

• The Head Concierge oversees all aspects of the concierge department.
• Ensures prompt, courteous and accurate service to all guests, so as to maximize customer satisfaction.
• Responsible for the attends to guests' needs and helps them organize their accommodations while staying at hotels or other establishments that provide lodging services.
• To making reservations, recommending restaurants and bars for visitors in town.
• Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations.
• Arrange events, excursions, transportation etc. upon request from hotel residents.
• To arrange errands such as grocery delivery or dry cleaning to ensure guests enjoy their time.
• Apply project management techniques
• Conduct staff performance assessment process

• Manage Concierge operation
• Manage crisis situation
• Monitor and reward performance in a team to support achievement of results

• University degree
• At least 5 years of experience in the position of Head Concierge
• Team Oriented
• Fluent in English
• Strong internal and external communication skills, both verbal and written
• Organizational skills