Head bartender

Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!

These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price.
More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.

Whatever your role, we're all here to make the customer experience as unforgettable as possible.
Our mission: to bring little moments of happiness to people.

Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.

Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.

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Our commitment to diversity and inclusion:
Mama is an inclusive company and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text.

We are seeking a dynamic and motivated  Bar Supervisor to join our vibrant team in London. The ideal candidate will support the Bar Manager in overseeing the daily operations of the bar, ensuring exceptional customer service, maintaining high standards of quality and efficiency, and fostering a positive and engaging atmosphere for both guests and staff.

**Key Responsibilities:**

1. **Operational Management:**
   - Assist in managing all aspects of bar operations, including inventory management, ordering supplies, and maintaining equipment.
   - Ensure the bar is well-stocked and prepared for service, with all necessary ingredients and supplies.
   - Oversee the cleanliness and organization of the bar area, adhering to health and safety regulations.

2. **Customer Service:**
   - Provide excellent customer service, addressing guest inquiries and resolving any issues or complaints promptly and professionally.
   - Maintain a welcoming and friendly atmosphere, ensuring guests have a memorable experience.

3. **Team Leadership:**
   - Support the recruitment, training, and development of bar staff.
   - Schedule shifts and manage staff rotas to ensure adequate coverage during peak times.
   - Motivate and lead the bar team, promoting teamwork and a positive work environment.

4. **Financial Management:**
   - Assist in managing the bar’s budget, controlling costs, and maximizing profitability.
   - Monitor sales and prepare reports on bar performance, identifying areas for improvement.

5. **Product Knowledge:**
   - Maintain a comprehensive knowledge of the bar’s menu, including cocktails, spirits, wines, and beers.
   - Develop and promote new drink offerings and specials to enhance the bar’s appeal.

6. **Compliance and Standards:**
   - Ensure compliance with licensing laws, health and safety regulations, and company policies.
   - Conduct regular inspections and audits to maintain high standards of quality and service.

**Qualifications:**

- Proven experience in a supervisory or managerial role within the hospitality industry, preferably in a bar or restaurant setting.
- Strong knowledge of beverages, including cocktails, spirits, wines, and beers.
- Excellent interpersonal and communication skills.
- Ability to lead and motivate a team, with strong organizational and problem-solving abilities.
- Flexibility to work evenings, weekends, and holidays as required.
- Certification in food safety and alcohol service (preferred).

What’s in it for you…

• A competitive salary and extra benefits package!
• 28 days holiday (including bank holidays) + pension scheme.
• A Health Cash Back Plan to claim money back and gain access to support for  your physical wellbeing, private medical, dental and optical support .
• Enjoy a free night at Mama London and a meal for two in completion of probationary period.
• Goes without saying, but we’ll feed you during your shift.
•  Up to 50% off rooms globally  across the Accor, Ennismore and  Mama Hotels for you and your nearest and dearest globally
• 30% of food and drinks for you to enjoy at any of our Ennismore locations 
• From completing two years service gain an extra days holiday for each years completion  caped at 32 days 
• A fantastic Training  program to get you settled into the business and progress through the ranks of the business
• Regular team get togethers, bi-annual parties – Mama knows how to have a good time!
• A brilliant place to work which encourages a family and friendly  atmosphere

Important to know…

Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position. Documented evidence of eligibility will be required from candidates as part of the recruitment process.