- Integral
- Permanente
- M GALLERY
- Governança
__jobinformationwidget.freetext.LocationText__
, Chadstone, Australia
__jobinformationwidget.freetext.ExternalReference__
REF4796Y
Guest Services - Switchboard Operator | Full Time
Region
Pacific
Esta vaga já expirou. Veja funções semelhantes abaixo...
At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, industry training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.
Who we are…
Hotel Chadstone Melbourne MGallery is part of worldwide hotel group, Accor. Inspired by the creative journey of fashion, the hotel provides guests with a layered and sensorial experience that is unique and without comparison. Located on the door step to Chadstone - The Fashion Capital, the hotel is in the lifestyle and entertainment destination of Melbourne. Five star luxury and glamour creates the perfect setting for colleagues to create special moments that our guests will remember. Join us at Hotel Chadstone Melbourne MGallery, where we create stories that stay.
What you’ll be doing:
- Answer all incoming calls via the switchboard in a professional and polite manner
- Provide exceptional service to our guests in every interaction by anticipating their needs, responding to requests promptly, efficiently, and courteously
- Create genuine connections with guests by listening, demonstrating care and empathy.
- Handle guest complaints in a positive manner escalating as required
- Communicate effectively with other departments such as Housekeeping, Food & Beverage to assist guests in regard to room changes, dining bookings etc.
- Keep other members of front office team informed on guest feedback, requirements etc. during and on shift change
- Participating in training and development programs to enhance skills and capabilities to increase the guest experience
What we can offer you:
- A fun work environment where your job is simply to make people happy!
- A genuine sense of community… our team is one big family
- Share your love of Melbourne! Our guests want your insider-knowledge on what to experience when they visit this great city
- Develop invaluable skills that you can use in all walks of life – customer service, communication, time management, problem solving and resilience!
- If hospitality is your thing, the career opportunities are endless as part of Australia’s largest hospitality employer, Accor
- Be part of a company that cares for our community and our environment with industry-leading initiatives that make you proud to come to work every day
What we're looking for:
- An energetic, team-focused and can-do attitude
- Enthusiasm to connect with guests and to hear their story
- Exceptional communication skills both written and verbal
- High level of computer literacy
- Excellent attention to detail
- The ability to work across a 7 day roster - evenings, mornings and weekends
What’s in it for you
- Great benefits - worldwide accommodation and food & beverage discounts from you first day, Chadstone shopping centre discounts (at selected stores), free nights’ accommodation on your anniversary with Accor, free & confidential employee assistance program, discounted health insurance
- Live in Melbourne's South-East? Work close to home and avoid the CBD
- Endless learning & career development opportunities with Australia's largest hospitality group – Accor
- Industry-leading training and development opportunities with Accor Academy
- Work your way at Accor with flexible work arrangements
- Be part of a dynamic hotel environment with a supportive and fun team
Apply now to begin your journey with Hotel Chadstone Melbourne MGallery, we look forward to receiving your application.
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
Related jobs
Salário
Localização
Novotel Sydney Olympic Park, Sydney Olympic Park, Australia
Experience Level
Not Applicable
Jornada de Trabalho
Casual
Brands
ACCOR
Tipo de Contrato
Temporário
Locations
Sydney Olympic Park
Áreas
Governança
Descrição
We are seeking energetic and experienced Housekeeping Room Attendants to join our dedicated Housekeeping Team.In this role you will work within guest rooms, ensuring each room is kept clean, tidy and
Referência
1e6db2e1-339c-429c-9d06-3fae11d67943
Data de validade
01/01/0001
Salário
Localização
Novotel Wellington, Wellington, New Zealand
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Wellington
Áreas
Governança
Descrição
Reporting to the Front Office Manager you will be responsible for the successful operation of the Hotel in the absence of the Front Office and General Manager. You will be responsible in ensuring a me
Referência
7c60cf8c-2102-4eff-8f40-2575363afbe4
Data de validade
01/01/0001
Salário
Localização
Pullman Melbourne Albert Park, Albert Park, Australia
Experience Level
Not Applicable
Jornada de Trabalho
Meio Período
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Albert Park
Áreas
Governança
Descrição
About the Role!Joining the heart & soul of our Hotel team, our Housekeeping Department carries out allocated general cleaning duties, aiming and achieving high standards of cleanliness and presentatio
Referência
453c81e4-d5ad-410d-baef-77cf84f25692
Data de validade
01/01/0001
Salário
Localização
Pullman Melbourne Albert Park, Albert Park, Australia
Experience Level
Not Applicable
Jornada de Trabalho
Meio Período
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Albert Park
Áreas
Governança
Descrição
About the Role!Joining the heart & soul of our Hotel team, our Housekeeping Department carries out allocated general cleaning duties, aiming and achieving high standards of cleanliness and presentatio
Referência
22833686-0c6c-4e17-a7c8-c4ab06dcaa2f
Data de validade
01/01/0001
Salário
Localização
Sofitel Queenstown - Hotel & Spa, Queenstown, New Zealand
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
SOFITEL
Tipo de Contrato
Permanente
Locations
Queenstown
Áreas
Governança
Descrição
Embody the spirit of hospitality and excellence, radiating warmth, elegance and personalised care to every guestEnsure a professional and attentive service is provided and guest expectations are excee
Referência
89f53fd9-655d-4704-b82c-c3a36ebd5e42
Data de validade
01/01/0001
Salário
Localização
ibis Melbourne Glen Waverley, Glen Waverley, Australia
Experience Level
Entry Level
Jornada de Trabalho
Meio Período
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Glen Waverley
Áreas
Governança
Descrição
This is a fantastic opportunity for those with passion about the Hospitality Industry and a natural ability to surprise and delight our guests. Key duties include, but are not limited to the following
Referência
41ba78a0-13cd-47d6-a17b-7d4a60eafa95
Data de validade
01/01/0001
Salário
Localização
21c Museum Hotel Lexington, Lexington, United States
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
21C MUSEUM HOTELS
Tipo de Contrato
Permanente
Locations
Lexington
Áreas
Governança
Descrição
Reports To: Front Office ManagerProfile: The Overnight Security/Valet Attendant provides porter and valet services to hotel guests and ensures their satisfaction and comfort by promptly and courteousl
Referência
808327c6-6ff9-4fbe-8de3-f92ea8a56bbd
Data de validade
01/01/0001
Salário
Localização
Not communicated, São Paulo, Brazil
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
São Paulo
Áreas
Governança
Descrição
Supervisor de reservas Você é o começo de uma experiência excepcional para os hóspedes. Como liderança em reservas, você fará com que nossos hóspedes se sintam bem-vindos e reflitam a experiência exc
Referência
66efbce0-e614-4630-8af8-63747eb4404d
Data de validade
01/01/0001
Salário
Localização
21c Museum Hotel Lexington, Lexington, United States
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
21C MUSEUM HOTELS
Tipo de Contrato
Permanente
Locations
Lexington
Áreas
Governança
Descrição
Title: Housekeeping Room Attendant Reports To: Executive Housekeeper General Purpose: Cleans and prepares guest rooms and public areas by meeting an established standard of cleaning to assure guest
Referência
fe565dcf-dcc3-403b-9653-4a0f302cbfb7
Data de validade
01/01/0001
Salário
Localização
ibis Wellington, Wellington, New Zealand
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
IBIS
Tipo de Contrato
Permanente
Locations
Wellington
Áreas
Governança
Descrição
At Ibis Wellington, it’s the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide t
Referência
b8883679-fa21-4d0c-ad77-eb99a28eda7f
Data de validade
01/01/0001