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Sofitel Chicago Magnificent Mile, Chicago, United States

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REF34430W

Guest Services Supervisor

Region

Luxury & Lifestyle


Company Description

Sofitel is the only French luxury hotel brand with a presence on five continents with 120 addresses, in almost 40 countries. Sofitel offers contemporary hotels and resorts adapted to today’s more demanding and more versatile consumers who expect and appreciate beauty, quality, and excellence. Each Sofitel property offers a genuine experience of the French “art de vivre.”

Our luxurious downtown hotel is a real architectural star in the place where skyscrapers were invented. Guests are invited to discover the finest of everything in the Windy City at our downtown Chicago hotel.  Our unique hotel designed by French architect Jean-Paul Viguier is a 32-floor prism of glass featuring stunning views of Lake Michigan and the Chicago skyline.


Job Description

Joy in each extraordinary experience

Guest Services Supervisor

Be ready to elevate your skills and ability. Join our hotel community, and you can surpass your own expectations as well as those of our guests. We will encourage you explore innovative ways to enhance every guest experience, as you continue to master your craft. When you help us to achieve pioneering heights in luxury hospitality, your own excellence will shine through.

A career that lets your passion shine

As a Guest Service Supervisor, you will develop your career by overseeing all aspects of the Guest Services Department, leading an engaged team.  Finding fulfillment in supporting and guiding your Heartists in delivering luxurious and quality experiences for our guests.   From the moment they arrive through their departure, you ensure your Heartists are anticipating guests’ needs and finding excitement in making their stays even more special. 

 


Qualifications

What you will bring to the role

A service focused personality with experience of working in a customer related role. Excellent communication skills and professional presentation. A collaborative personality that plays well with others. Ability to lead with your heart and find creative solutions. Experience working with Opera or a related point of sales system would be an asset.

What we Offer

Bring passion and dedication to excellence, and we will recognize your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.


Additional Information

All your information will be kept confidential according to EEO guidelines. 

Successful candidates must be legally eligible and have current work authorization to work in the United States.

Our commitment to Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.  We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Diversidade & Inclusão para a Accor significa acolher cada um e respeitar suas diferenças, priorizando apenas qualidades e habilidades na ampliação de oportunidades de emprego e desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma cultura acolhedora, excelentes condições de trabalho e promover o desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não hesite em nos informar de quaisquer necessidades específicas que possa ter para que possamos levá-las em consideração.

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