- Integral
- Permanente
- FAIRMONT
- Governança
__jobinformationwidget.freetext.LocationText__
Fairmont Olympic Hotel - Seattle, Seattle, United States
__jobinformationwidget.freetext.ExternalReference__
REF65173L
Guest Services Supervisor
Region
Luxury & Lifestyle
Located in the heart of Seattle's downtown, the Fairmont Olympic Hotel is a historic landmark in the city. Be a part of history, providing service to our guests in an iconic and luxurious setting. We look forward to welcoming you to the historic Fairmont Olympic Hotel located in the heart of Seattle.
Under the direction of the Director of Guest Services, the Guest Services Supervisor will be responsible for supporting their manager in ensuring the smooth and efficient operation of Bell Services, Door and Valet Services. This role is pivotal in providing engaging, sincere, personalized service and is one of the ways our Guest Services colleagues and leaders are turning moments into memories for our guests at the Fairmont Olympic Hotel. The Bell Services Supervisor will ensure that all standards, procedures and guest satisfaction objectives are met and exceeded on a consistent basis.
What's in it for you:
- $24.04/hour + tips
- Employee travel program offered discounted rates in Fairmont's and Accor worldwide
- Parking/Commuting discounts
- Medical, dental, vision insurance available for all full-time colleagues and their families. Additional supplemental insurance available, Free base employee only medical insurance
- 401K retirement plans with a 4% match for all colleagues
- Paid meal breaks with complimentary meals served in our Staff Dining room
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our Corporate Social Responsibility activities
- Fun, elegant atmosphere with amazing colleagues!
Key Responsibilities:
- Maintains a high level of professionalism in all aspects of job performance.
- Ensures guests are recognized upon arrival, receiving a warm greeting and appropriate assistance
- Ensures Fairmont standards, procedures, and practices (LQA, Forbes, etc.) are followed by providing the highest quality of colleague training, monitoring performance and providing coaching on an on-going basis
- Takes responsibility and ownership in creating personal connections through emotional luxury between colleagues and guests
- Assist in achieving labor productivity standards by actively increasing or decreasing staffing levels to meet business demands
- Policies are adhered to in order to prevent damage and loss of guest’s belongings and hotel property. Responsible for regular maintenance of equipment including hotel vehicle(s), bikes and bell carts
- Promotes positive colleague relations through an environment that encourages open communication trust and mutual respect
- Performs any and all other tasks which are assigned by management.
- Minimum of 2 years’ previous experience in Valet/Bell operations.
- Supervisory experience preferred
- Ability to work independently and prioritize responsibilities and handle a multitude of tasks, colleagues and guest requests
- Passion for guest service, strong guest service orientation and training skills required
- Excellent communication and customer service skills.
- Proficiency in Windows XP and MS Office required
- Need a valid driving license
- Ability to work a variety of hours/days/holidays/weekends as business needs require
- Visa Requirements: Must be legally eligible to work in the United States.
Physical Aspects of Position (include but are not limited to):
- Must be able to stand on feet throughout the shift, with intermittent periods of walking;
- Must be able to frequently lift and carry up to 25 lbs at shoulder height;
- Must be able to occasionally push/pull up to 75 lbs
- Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally.
- Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis;
- While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat);
- Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, snow, heat).
All your information will be kept confidential according to EEO guidelines.
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
We are an equal opportunity employer. All offers contingent on background check and E-Verify.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Deixe seu coração guiá-lo em um mundo onde a vida pulsa com paixão.
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
Related jobs
Salário
Localização
21c Museum Hotel Bentonville, Bentonville, United States
Experience Level
Entry Level
Jornada de Trabalho
Meio Período
Brands
21C MUSEUM HOTELS
Tipo de Contrato
Permanente
Locations
United States
Áreas
Governança
Descrição
Reports To: Executive Housekeeper or Housekeeping ManagerGeneral Purpose: Cleans and prepares public areas according to an established standard of cleaning to assure guest satisfaction and the overall
Referência
bbebda52-6db3-4e86-be68-464aeba70234
Data de validade
01/01/0001
Salário
Localização
ibis budget São Paulo Jardins, São Paulo, Brazil
Experience Level
Not Applicable
Jornada de Trabalho
Integral
Brands
IBIS BUDGET
Tipo de Contrato
Permanente
Locations
São Paulo
Áreas
Governança
Descrição
Atendimento recepção para check-in e check-out dos hóspedes, tirar dúvidas no balcão , bem como atendimento telefônico e via whatsapp. Lançamentos e fechamento de caixa.
Referência
17397748-1d68-4c87-a5ea-03a37a9524eb
Data de validade
01/01/0001
Salário
Localização
Fairmont Dallas, Dallas, United States
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Dallas
Áreas
Governança
Descrição
Responsible for the management of all aspects of the Front Desk, Royal Service, Fairmont Gold and Guest Services functions, in accordance with hotel standards. Directs, implements and maintains a ser
Referência
082901b0-4a6f-434c-8a91-365e5af7687c
Data de validade
01/01/0001
Salário
Localização
Fairmont Chateau Whistler, Whistler, Canada
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Whistler
Áreas
Governança
Descrição
Guest Services AttendantFirst impressions are everything! Your engaging smile and personality are the essence of a great Guest Services Agent with Fairmont Hotels & Resorts. As you personally greet ou
Referência
523d9e27-c3d6-4ca1-b6a5-62009f760420
Data de validade
01/01/0001
Salário
Localização
MOVENPICK RESORT & SPA BINTAN LAGOON, MOVENPICK RESORT & SPA BINTAN LAGOON, Lagoi, Indonesia
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
MOVENPICK
Tipo de Contrato
Permanente
Locations
Indonesia
Áreas
Governança
Descrição
We are seeking a detail-oriented and efficient Night Auditor to join our team. As a Night Auditor, you will play a crucial role in ensuring smooth overnight operations and maintaining exceptional gues
Referência
5f88446a-5667-47d7-986a-d19707c97ef5
Data de validade
01/01/0001
Salário
Localização
21c Museum Hotel Durham, Durham, United States
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
21C MUSEUM HOTELS
Tipo de Contrato
Permanente
Locations
Durham
Áreas
Governança
Descrição
Specific Responsibilities:Retrieves items from shelves and storerooms, set up cleaning cart with supplies for daily use, constantly organizing carts, and storerooms in a clean and orderly fashion.Clea
Referência
b879ffcf-f90d-4f20-99cb-ba48a3037809
Data de validade
01/01/0001
Salário
Localização
21c Museum Hotel Durham, Durham, United States
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
21C MUSEUM HOTELS
Tipo de Contrato
Permanente
Locations
Durham
Áreas
Governança
Descrição
Reports To: Housekeeping Manager or Housekeeping Supervisor General Purpose: Cleans and prepares public areas according to an established standard of cleaning to assure guest satisfaction and the ove
Referência
e5224073-631b-433b-9d42-0f9ec4899273
Data de validade
01/01/0001
Salário
Localização
21c Museum Hotel Durham, Durham, United States
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
21C MUSEUM HOTELS
Tipo de Contrato
Permanente
Locations
Durham
Áreas
Governança
Descrição
Reports To: Night Manager/Front Office Manager General Purpose: Audit, balance, and report on the various areas of the hotel (e.g., food and beverage outlets, rooms/front desk, gift shop, etc.) to pro
Referência
15579ee9-b6f7-4a3d-9614-f94a72048fcd
Data de validade
01/01/0001
Salário
Localização
21c Museum Hotel St Louis, St. Louis, United States
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
21C MUSEUM HOTELS
Tipo de Contrato
Permanente
Locations
United States
Áreas
Governança
Descrição
Title: Houseperson Reports To: Housekeeping Manager or Housekeeping Supervisor General Purpose: Cleans and prepares public areas according to an established standard of cleaning to assure guest sati
Referência
65ce02e6-e21c-42aa-9859-368860038c7a
Data de validade
01/01/0001
Salário
Localização
Fairmont Chicago - Millennium Park, Chicago, United States
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Chicago
Áreas
Governança
Descrição
Housekeeping ManagerInspiring and engaging. As a Housekeeping Manager, you will show your leadership and interpersonal strengths to maximize the Housekeeping Operations, and ensure an exceptional gues
Referência
c3a9307a-bea9-44a8-803d-9df8d7a7f61d
Data de validade
01/01/0001