- Integral
- Permanente
- Governança
- ACCOR
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Novotel Vijayawada Varun, Vijayawada, India
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REF42287X
Guest Service Executive
Region
MEA SPAC
Why work for Accor?
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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
- Greet and assist guests upon arrival and departure, ensuring a smooth check-in and check-out process. Address guest needs, requests, and complaints promptly and efficiently.
- Manage guest reservations, confirm bookings, and handle special requests. Provide accurate information about the hotel’s services, facilities, and local attractions.
- Handle guest complaints and concerns with a positive attitude, finding effective solutions to ensure guest satisfaction.
- Liaise with other departments (e.g., housekeeping, concierge, food and beverage) to coordinate services and address guest requirements.
- Maintain a thorough knowledge of the hotel's policies, services, and procedures to provide informed assistance and uphold the high standards of the property.
- Maintain accurate records of guest interactions, feedback, and special requests in the hotel management system.
Degree or Diploma in Hotel Management.
Minimum 2 Years of Experience in Guest Relations
Deixe seu coração guiá-lo em um mundo onde a vida pulsa com paixão.
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
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