Guest Service Centre (Daily Worker)

Pullman Jakarta Central Park is a 5 star hotel located in Podomoro City in West Jakarta adjacent to Central Park Mall, an international award winning shopping icon in Asia.

With 317 beautiful guestrooms & Suites, featuring an Executive Club Lounge, Collage All Day Dining serving International Cuisines, the cozy BUNK Lobby Lounge, 9 meeting & conference venues hosting up to 5.000 delegates, and the relaxing Fit & Spa, the hotel is ideal for business & leisure travelers with its pop-art interior design.

What you will be doing:

• Attend to all guest queries in a prompt, professional manner to ensure a high level of guest satisfaction
• The Guest service Centre is responsible and accountable for all operations in relation to the Switchboard and guest message delivery whilst on duty
• To ensure that all guest enquiries and requests are attended to in a helpful, professional yet warm and friendly manner
•  To ensure on a daily basis that you are fully aware of all arrivals to the Hotel, and in particular, VIP’s and return guests, and that you are aware of any special requests for appropriated action
• To ensure you have a complete and thorough knowledge of the outlets of the hotel, their operating hours and the scope of services that they provide

• Minimum 1 year experience within similar role
• Good communications skills, both written and verbal in Bahasa Indonesia and English
• Working experience in 5* hotel operation is highly regarded

• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Open your way to get the talent development opportunities in Accorhotels in the future