Guest service associate - housekeeping

Accor is a multinational hospitality company headquartered in France. It's one of the largest hotel groups globally and operates in over 100 countries. Accor was founded in 1967 by Paul Dubrule and Gérard Pélisson. It initially focused on the motel-hotel market in France and expanded internationally in the 1970s and 1980s. Over the years, it has grown through acquisitions and diversification. Accor operates a wide range of hotel brands covering various segments of the market, from luxury to budget. Some of its well-known brands include Sofitel, Raffles, Fairmont, Novotel, ibis, Mercure, and many others.

We are seeking a dedicated Guest Service Associate - Housekeeping to join our team in Mumbai, India. In this role, you will be responsible for maintaining the highest standards of cleanliness and guest satisfaction in our hotel.

• Ensure guest rooms and public areas are cleaned and maintained to the highest standards
• Respond promptly and efficiently to guest requests and concerns
• Collaborate with other departments to provide seamless service
• Maintain inventory of cleaning supplies and linens
• Adhere to safety and sanitation protocols
• Assist in training new team members on housekeeping procedures
• Participate in regular quality inspections to maintain service standards
• Report any maintenance issues or safety hazards to the appropriate personnel
• Contribute to the overall guest experience through exceptional service and attention to detail

• Proven experience in housekeeping, preferably in a hotel or hospitality setting
• Strong customer service skills with a guest-centric approach
• Excellent attention to detail and high standards of cleanliness
• Ability to work efficiently in a fast-paced environment
• Good communication and interpersonal skills
• Team-oriented mindset with a willingness to collaborate across departments
• Physical stamina to perform cleaning tasks and stand for extended periods
• Flexibility to work various shifts, including weekends and holidays
• Knowledge of cleaning products, equipment, and safety procedures
• Experience with property management systems (e.g., Opera) is a plus
• Basic computer skills for managing schedules and reports
• Ability to prioritize tasks and manage time effectively
• Positive attitude and willingness to go above and beyond for guest satisfaction
• Knowledge of the hospitality industry and current cleaning standards is preferred