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Novotel Imagicaa Khopoli, Khopoli, India

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REF27315B

Guest Service Associate- Housekeeping

Region

India, Middle East & Africa


Job Description

Key Responsibilities:

 

People Management

 

  • Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
  • Interact with guests and personnel of the hotel in an efficient and friendly manner.
  • Provide effective support to the team to enable them to provide a range of effective and efficient services.
  • Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
  • Provide high level of service standards.
  • Ensure customer satisfaction through constant interaction and personalized service by providing effective amenities and services
  •  

Financial Management

  • Identify optimal, cost effective use of the resources and educate the team on the same.
  • Responsible for maintenance and upkeep of all department equipment, fittings and fixtures and material under his / her responsibility
  • Checks and controls the availability and proper usage of supplies and material.

Operational Management

  • Inspect room linen before placing in rooms and return below standard pieces to the respective person in Housekeeping.
  • Ensure to report to work on time and according to posted schedule.
  • Ensure to daily change soiled linens on beds and remake beds.
  • Strictly follow the lost and found procedures.
  • Ensure floor pantries and corridors & fire exits are as per the standards.
  • Responsible for equipping all rooms with linen, amenities in the guest rooms as per the standards.
  • No articles should ever be removed from occupied rooms. Absolute respect for guests’ property should always be exercised.
  • Report to the Housekeeping Supervisor any blankets, bed spreads etc., that require changing.
  • Ensure to report any assigned rooms that do not require service “Do not Disturb” signs etc. to the Housekeeping Supervisor.
  • Report malfunctioning of equipments to the supervisor and ensure they are attended to.
  • Responsible for handling Housekeeping desk efficiently by co-coordinating with concerned persons as well as constant follow up – by acting as information and transmitting center for all communications within and outside the department.
  • Ensure all messages are handled with utmost importance and action taken
  • Ensure all guest messages and queries are handled promptly
  • Ensure all issue and receipt of keys are accounted for and acknowledged
  • Ensure all registers and records are updated.
  • To abide by the mission statement of the hotel and of the department.
  • Ensure to take the responsibility for master keys of the assigned rooms.
  • Report any loss or damage to the supervisor.
  • Ensure to perform the following duties in the Public Area:

 

  • To dust furniture, fixtures and fittings
  • Vacuum the carpet.
  • Scrub, wash and clean the floor
  • Clean and arrange the equipment furniture as prescribed
  • Dust and clean light fittings

Training:

  • Ensures attendance on behavioral and vocational training in own and related areas to enhance kills and develop multi functionality
  • Ensures career development and succession planning for self
  • Attends training on fire safety and security system
  • Shares skills with all departmental employees through on the job training for new comers

Diversidade & Inclusão para a Accor significa acolher cada um e respeitar suas diferenças, priorizando apenas qualidades e habilidades na ampliação de oportunidades de emprego e desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma cultura acolhedora, excelentes condições de trabalho e promover o desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não hesite em nos informar de quaisquer necessidades específicas que possa ter para que possamos levá-las em consideração.

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