1. Integral
  2. Permanente
  4. Governança


Novotel Pune Nagar Road, Pune, India



Guest Service Associate - Front Office


India, Middle East & Africa

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Job Description

Primary Responsibilities 

•    Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
•    Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
•    Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.

Operational Management

•    To maintain Front Office log book and shift reports.
•    Respond to inquiries and resolve problems in an effective manner.
•    Ensure all guests receive a swift, smooth, professional and friendly check in and check out
•    Maintain record of all banquet and any other functions in the hotel.
•    Liaise with other departments for the resolution of day-to-day administrative and operational issues.
•    Carry out other duties which naturally fall within the reasonable expectations of the post.
•    Liaise with Housekeeping for the Room Status.
•    Handle additional responsibilities as and when delegated by the Management.


Knowledge and Experience
•    Diploma in Tourism / Hospitality Management 
•    Fresher or Minimum 6 months to 1 year of relevant experience
•    Excellent reading, writing and oral proficiency in English language
•    Ability to speak other languages and basic understanding of local languages will be an advantage

•    Good communication and customer contact skills
•    Service oriented with an eye for details
•    Ability to work effectively and contribute in a team 
•    Self-motivated and energetic
•    Must be well-presented and professionally groomed at all times

Diversidade & Inclusão para a Accor significa acolher cada um e respeitar suas diferenças, priorizando apenas qualidades e habilidades na ampliação de oportunidades de emprego e desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma cultura acolhedora, excelentes condições de trabalho e promover o desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não hesite em nos informar de quaisquer necessidades específicas que possa ter para que possamos levá-las em consideração.


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