Guest Service Associate-Front Office

Novotel Goa Candolim and Novotel Goa Resort & Spa

North Goa Candolim, Goa, India

Operational

• Keep the Team Leader and Assistant Manager briefed at all times
• Ensure quality and appropriateness of customer service provided.
• To maintain Front Office log book and shift reports.
• Respond to inquiries and resolve problems in an effective manner.
• Ensure all guests receive a swift, smooth, professional and friendly check in and check out
• Ensure quality in all aspects of the job.
• Maintain record of all banquet and any other functions in the hotel.
• Liaise with other departments for the resolution of day-to-day administrative and operational issues.
• Carry out other duties which naturally fall within the reasonable expectations of the post.
• Adhere to the Procedures & Standards Manual.
• Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
• Liaise with Housekeeping for the Room Status.
• Handle additional responsibilities as and when delegated by the Management. Liaise with other departments for the resolution of day-to-day administrative and operational issues.
• Carry out other duties which naturally fall within the reasonable expectations of the post
• Thorough knowledge about the hotel and different Accor Hotel in India along with the call centre number
• Maintain records for banquet event happening in the conference or any other area of the hotel
• Handle additional responsibilities as and when delegated by the Management.
• Should be smiling and have a welcoming attitude while at reception, on phone or any other part of the hotel
• Responsible for daily administration, meeting and greeting visitors, dealing with guests’ queries and complaints, and booking rooms.
• Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.

Graduate/ Hotel Management

Benefits

Medical Insurance

Statutory Bonus

Free Meals on duty and off duty

Ladies Sharing Accommodation Free - Only For Girls( If Candidate out side from Goa)