GUEST SERVICE ASSOCIATE F&B SERVICE

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We are seeking a dedicated and customer-oriented Guest Service Associate for our Food & Beverage (F&B) Service team in Mumbai, India. As a key member of our hospitality team, you will play a crucial role in ensuring exceptional dining experiences for our guests.

• Greet and seat guests, providing menus and explaining daily specials
• Take food and beverage orders accurately and efficiently
• Serve meals and drinks in a timely and professional manner
• Respond promptly to guest inquiries, requests, and concerns
• Maintain cleanliness and organization of dining areas
• Process payments and handle cash and credit transactions
• Collaborate with kitchen staff to ensure order accuracy and timely delivery
• Set up and break down dining areas before and after service
• Adhere to all food safety and sanitation guidelines
• Assist in training new team members as needed
• Participate in regular team meetings to discuss service improvements
• Stay informed about menu changes, promotions, and special events

• Excellent customer service skills with a focus on creating positive guest experiences
• Strong communication and interpersonal abilities
• Proven ability to work efficiently in a fast-paced environment
• Detail-oriented with a keen eye for cleanliness and presentation
• Basic math skills for handling financial transactions
• Physical stamina to stand and walk for extended periods
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Team player with a collaborative attitude
• Knowledge of food and beverage service techniques
• Familiarity with restaurant operations and procedures
• Problem-solving skills to address guest concerns effectively
• Previous experience in food and beverage service preferred
• Understanding of menu items and ability to make recommendations
• Basic knowledge of wine and spirits (a plus)
• Proficiency in using point-of-sale (POS) systems
• Ability to multitask and prioritize in a dynamic environment
• Commitment to maintaining high standards of food safety and hygiene