Guest Service Agent - Novotel Robertson Quay

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

• Assist guests with check-in and checkout, including cashiering duties and room key issuance
• Review arrival lists and prepare guest information systems prior to arrival
• Welcome guests and provide special recognition to repeat guests and VIPs
• Liaise with relevant departments to ensure guest requests and needs are met
• Handle guest complaints and comments tactfully and efficiently
• Manage guest communications including mail, messages, and telephone inquiries
• Maintain guest privacy and confidentiality at all times
• Monitor in-house credit matters and report any discrepancies
• Alert Security or Duty Manager of any suspicious activity or persons

• Proven experience as a Guest Relations Officer
• Familiarity with hospitality industry standards
• Proficiency in English; knowledge of additional languages is a plus
• Computer literacy
• Customer-oriented and professional attitude with outstanding communication abilities
• Strong organizational and time-management skills

What is in it for you:

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world.
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social and Governance (ESG) activities.

Our culture of inclusion welcomes everyone regardless of race, gender and background.