- Integral
- Permanente
- IBIS
- Governança
__jobinformationwidget.freetext.LocationText__
Novotel Dubai Al Barsha, Dubai, United Arab Emirates
__jobinformationwidget.freetext.ExternalReference__
REF38288O
Guest Service Agent
Region
MEA SPAC
Esta vaga já expirou. Veja funções semelhantes abaixo...
OUR COMMITMENT TO DIVERSITY & INCLUSION:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
WHY WORK FOR ACCOR?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
First impressions are everything! As an ambassador of our Front Office Reception team, you will take care of the guests from the moment they arrive at the hotel through to their departure, ensuring they have a memorable experience with us. You will be the face of the hotel, the key point of contact for guests and who delivers an exceptional level of flawless service.
You’ll excel in this role if you are energetic, self-motivated, have attention to detail, and are passionate about creating exceptional service experiences. A key to success in this position is the ability to deliver incredible guest service and understanding of how to ensure the safety and security of the property.
What you will be doing:
- Engage with our guests on check in, check out and during their stay through reception and concierge duties
- Handle guest concerns efficiently to guarantee memorable moments for our guests
- Provide exceptional service and product knowledge to proactively upsell hotel products and services.
- Providing a unique and personalized experience for each guest at our hotel by creating connections and using creative ways to exceed guest expectations.
- Assisting with reservations booking requests or enquiries via phone or email and ensuring guest details are accurately recorded in the PMS system
- Taking and directing all incoming calls
- Sharing information about the hotel and the local area with our guests
- Assisting guests with luggage
- Maintaining the presentation of the front desk and hotel lobby
- Previous experience in a hotel or customer service environment
- Excellent written and verbal communication skills
- Exceptional customer service skills and an unwavering positive attitude
- The ability to successfully provide a high level of customer satisfaction
- Professional presentation essential
- Availability to work a variety of shifts on a part time basis, including weekends and public holidays
Deixe seu coração guiá-lo em um mundo onde a vida pulsa com paixão.
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
Related jobs
Salário
Localização
Mercure Maldives Kooddoo Resort, Mercure Kooddoo, Maldives
Experience Level
Executive
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Maldives
Áreas
Governança
Descrição
Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issuesCheck that all Front Office employees report to
Referência
fc748317-87e6-4904-ac19-dbd4c5fbc973
Data de validade
01/01/0001
Salário
Localização
Alwadi Hotel Doha - MGallery, Doha, Qatar
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
M GALLERY
Tipo de Contrato
Permanente
Locations
Doha
Áreas
Governança
Descrição
To assist the Front Office team with all reception related tasks while focusing on personalized service to the guests. Playing a key role in VIP procedures. Making sure all guests are satisfied with t
Referência
daaeb7c5-9bf8-4a8c-b228-07d6b1b4aad2
Data de validade
01/01/0001
Salário
Localização
HOXTON THE HOXTON LOS ANGELES, Los Angeles, United States
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Los Angeles
Áreas
Governança
Descrição
What you’ll do…. You’ll manage the day to day front office operations of the hotel Lead and inspire your team to ensure a high level of engagement and exceptional individual service style Create an en
Referência
e3d9aa4a-c2ec-48a7-9838-2055b0a8632b
Data de validade
01/01/0001
Salário
Localização
Fairmont Pittsburgh, Pittsburgh, United States
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Pittsburgh
Áreas
Governança
Descrição
What You Will Be Doing: Responsible for all PBX and dispatch functions in the hotel including internal and external calls, voicemail, etc.Is an expert in Front Office, Housekeeping, POMEC, In-Room Din
Referência
494efdae-87a1-4517-8f71-6663ff6ba72b
Data de validade
01/01/0001
Salário
Localização
HOXTON THE HOXTON LOS ANGELES, Los Angeles , United States
Experience Level
Executive
Jornada de Trabalho
Integral
Brands
THE HOXTON
Tipo de Contrato
Permanente
Locations
Los Angeles
Áreas
Governança
Descrição
We are looking for a Assistant Housekeeping Manager to join our team at The Hoxton, Downtown LA. The role is based within the property and reports directly to the Executive Housekeeper and will work c
Referência
1f8b40cd-69fd-4190-8156-51b6736382ba
Data de validade
01/01/0001
Salário
Localização
Fairmont Pittsburgh, Pittsburgh, United States
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Pittsburgh
Áreas
Governança
Descrição
Room Attendant (Housekeeping) First impressions are everything! As a Room Attendant with Fairmont Hotels & Resorts you will have the opportunity to create lasting memories for every Guest, ensuring Gu
Referência
f7ebc7f2-c048-4904-9fbe-3f54037d56ac
Data de validade
01/01/0001
Salário
Localização
Novotel Rio de Janeiro Barra da Tijuca, Rio de Janeiro, Brazil
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
NOVOTEL
Tipo de Contrato
Permanente
Locations
Rio de Janeiro
Áreas
Governança
Descrição
• Recepcionar hóspedes/clientes no balcão ou por telefone, identificando-os e prestando informações e esclarecimentos diversos (reservas, confirmação de passagem aérea, endereços/fones de locais, recl
Referência
0e9d6d78-464f-4c74-b9bc-4ca060df0cde
Data de validade
01/01/0001
Salário
Localização
Novotel Rio de Janeiro Barra da Tijuca, Rio de Janeiro, Brazil
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
NOVOTEL
Tipo de Contrato
Permanente
Locations
Rio de Janeiro
Áreas
Governança
Descrição
• Recepcionar os hóspedes/clientes na chegada ao hotel, abordando-os, retirando bagagens, acompanhando-os ao apartamento, apresentando as instalações e prestando informações gerais sobre a unidade e o
Referência
62853da0-9fee-4b0f-89bd-8f5bfbfcebfb
Data de validade
01/01/0001
Salário
Localização
Aparthotel Adagio London City East, London, United Kingdom
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
ADAGIO
Tipo de Contrato
Permanente
Locations
London
Áreas
Governança
Descrição
First impressions are everything!As a Reception Team Member, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with u
Referência
4a426a64-9606-4715-9e49-c7a95bd51d84
Data de validade
01/01/0001
Salário
Localização
Novotel Miami Brickell, Miami, United States
Experience Level
Entry Level
Jornada de Trabalho
Meio Período
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Miami
Áreas
Governança
Descrição
Greet guests upon arrival and provide a warm welcome - Assist guests with luggage and escort them to their rooms - Provide information about hotel facilities, services, and local attractions - Off
Referência
553b2d4e-8287-4dfa-9eb7-07287c4272ea
Data de validade
01/01/0001