Guest Service Agent

Welcome to Novotel Auckland Airport, where luxury meets convenience just steps away from the International terminal. Our 4.5-star hotel boasts THIRTEEN50 Kitchen & Bar, a stylish venue where traditional Kiwi flavors are reimagined with a modern twist, catering to both hotel guests and local diners. Situated outside the terminal, Novotel Auckland Airport Hotel provides a seamless travel experience, ensuring every layover and business trip is stress-free with unmatched comfort and amenities. Discover the perfect blend of tradition, freshness, and comfort at Novotel Auckland Airport.

• Welcome guests to the hotel
• Take initiative on ways to improve service
• Ensure public areas are well kept and tidy
• Assist with the transport of guests to & from the terminal (if able)
• Communicate requests to departments promptly.
• Customer service oriented
• Upsell reservations/packages & actively promote our loyalty program

You will be:

• Flexible and reliable, with availability to work weekends and a variety of shifts

• Detail-oriented, demonstrating a high level of accuracy and care in all tasks

• An exceptional communicator, with proven skills both in person and over the phone

• Guest-focused, able to anticipate needs and respond with genuine care and empathy

• Experienced with Property Management Systems (PMS), confidently managing check-ins and guest records

• Skilled in handling payments, including EDC processing and daily reconciliation

• Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
• Accor's refer-a-friend bonus
• Meals on shift 
• Accor's Parental Leave Scheme
• Access to our Employee Assistance Program
• Paid birthday leave

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

ACCOR's PURPOSE STATEMENT 

“ Pioneering the art of responsible hospitality, connecting cultures, with heartfelt care"