Guest Service Agent

Located in the heart of Perth city, Mercure Perth offers a vibrant and welcoming atmosphere for both leisure and business guests. With 239 well-appointed rooms, a restaurant, café, bar, and extensive conference and event facilities, we pride ourselves on delivering exceptional hospitality. Our hotel also features a heated rooftop swimming pool and gym, providing a complete experience for our guests.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

As a Guest Services Agent, you will be the first point of contact for guests and visitors to the hotel. Your key responsibilities will include:

• Managing arrivals and departures
• Responding to guest requests efficiently and courteously
• Communicating with other departments to ensure all guest requests and needs are met
• Actively resolving guest issues and challenges
• Promoting the Accor Live Limitless Loyalty Program
• Ability to work a flexible 7-day roster including AM and PM shifts and nights as required.

You will also be well-presented with a positive and professional attitude and have a passion for hotel operations and providing exceptional customer service.

The successful candidate will have previous experience in a similar role plus:

• Strong written and verbal communication skills
• Time management skills with the ability to multi-task
• Good interpersonal skills with the ability to communicate with all levels of team members
• Ability to provide prompt and efficient service including upselling advantageous
• Entrepreneurial spirit with drive, ambition, and a high level of energy
• Responsible Service of Alcohol
• C Class Driver’s Licence

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Apply now to embark on a rewarding career journey with Accor!