Guest Service Agent

Mercure Maldives Kooddoo

Welcome to Mercure Maldives Kooddoo. Here, we blend authentic Maldivian hospitality with the trusted excellence of the Mercure brand.

Be part of a passionate team that creates unforgettable experiences for guests from around the globe. If you’re enthusiastic, service-oriented, and eager to make a difference, we want you on our team!

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

• Manage day-to-day operations of Front Office Department service.
• Taking care of guests on arrival, during their stay, at departure and providing guest services at the reception as and when required.
• To liaise with all departments to ensure high standard of Guest service.
• Adherence to decisions taken by the line manager or supervisor and followed up.
• Assist with the arrival & departure luggage as required to ensure smooth operations.
• Report all daily operational problems and complaints and to offer solutions to report them to the Duty Manager.
• To maintain effective and cordial Guests relations and to take the initiative to achieve service excellence.
• Ensures that all guests are welcomed as per the Mercure standard.
• To converse with guests whenever possible to obtain feedback and suggestion for improvement.
• Welcome guests as per the department standards.
• Promote hotel services to guests, and up selling for room or other service.
• Responsible and accountable for cash float.
• Communicate with housekeeping, bar and other departments regarding guest services.
• Compliance of all Front Office procedures.
• Collected payments from guests during check-in and check-out time.
• Making sure hotel link all the points is well understood to assist and settle the charges. (Booking with points, Earn Points, Spa reward points etc.
• Attend and contribute to all meetings, Departmental, Hotel training as scheduled, and other related activities.
• Flexibility to respond to a variety of different work situations and ability to work on your own.
• Check In and Check Out Process (including the billing)
• Process all incoming and outgoing calls accurately and courteously
• To establish and maintain effective employee relations.

• Diploma in Tourism / Hospitality Management
• Minimum 1 year of relevant experience
• Previous experience working in the Maldives can be advantageous

What is in it for you:

• Employee benefit card offering discounted rates in Accor Hotels Worldwide
• Develop your talent through learning programs by Academy Accor
• Opportunity to grow within your property and across the world!
• Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS