Guest Service Agent

Hotels for travelers looking for local and authentic experiences.

Strategically located in the old town, just a short walk from Bank Indonesia Museum and Fatahillah Museum, Mercure Jakarta Batavia (Jakarta formerly known as Batavia) offers 376 contemporary Privilege, Superior and Suite Rooms. Facilities include free WiFi, a restaurant and bar, a swimming pool and a fitness center. Perfect for both business and leisure travelers. Plan your trip with colleagues or family and enjoy an unforgettable stay with us!

Our hotels nearby Kota Tua, JI Expo Kemayoran, Ancol and JIS, we offer easy access to Business District, Concert Place, Government Offices. 30 minutes driving to Soekarno Hatta International Airport. 10 minutes walking to Jakarta Kota Train Station & Bus Station. Mercure Jakarta Batavia nearby JIS, Ancol, JI Expo only 10 -15 minutes drive offers a modern-comfy stay on its 4 stars level by Accor Group Hotel. Experience a nice and comfortable stay in the border area of ​​West Jakarta & North Jakarta.

• Welcomes guests and takes care of them from arrival to departure.
• Assists guests with check-in, check-out, and any issues related to room service.
• Handles guest complaints and feedback promptly.
• Manages guest mail and messages, and answers phone calls.
• Maintains a high standard of personal appearance, develops friendly relationships with guests, and ensures hygiene at all times.

• Fluent in both written and spoken English or another language (mandarin prefebly)
• Seeking qualified candidates (male candidates welcome)
• Customer-oriented
• Professional with a positive mindset

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.