- Integral
- Temporário
- FAIRMONT
- Governança
__jobinformationwidget.freetext.LocationText__
Fairmont Waterfront, Vancouver, Canada
__jobinformationwidget.freetext.ExternalReference__
REF43350Q
Guest Relations Manager - Full Time, Seasonal (September - December)
Region
Luxury & Lifestyle
Take part in the sustainable travel revolution at our harbor-front, eco-conscious hotel, which is home to Vancouver's first green roof and honey bee apiary. You'll be involved in building Fairmont Waterfront's ongoing reputation of excellence, which has recently seen us recognized as the 2nd Best Hotel in Canada by the readers of Conde Nast; Fairmont Waterfront offers relaxed luxury, incredible water views and is just steps away from Vancouver's seawall, Gastown and Canada Place. About us:
Why work at Fairmont Waterfront?
- Deeply committed to sustainability and community
- More than 50% of leadership team including c-suite, are women
- Firm believers in diversity - we have colleagues from 60 countries
- Passionate advocates for the LGBTQSIA + community - 365 days of the year, gender inclusive change rooms, only hotel brand to participate in Vancouver Pride Parade, on-going diversity training for all colleagues, hotel level committee and representation
- Industry leading Leadership program and learning program through our Academies
- Great perks - Colleague Travel Discount Program* that provides discounted rates for travel to over 5300 Accor hotels Worldwide, food & beverage discounts, transit reimbursement program for Trans Link monthly passes, subsidized meal during your shift through our colleague dining program, Benefit Plan* including medical, dental and vision coverage, Pension Plan, and more!
- One free stay through our Be Our Guest Program
- Competitive annual salary commensurate with experience. Salary range starting at $65,000.
*full-time and part-time status colleagues
Guest Relations Manager - Full Time, Seasonal (September - December)
Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues are turning moments into special memories for our guests at Fairmont Waterfront. Showcase your interpersonal strengths as Guest Relations Manager, where you will lead, train and recognize your team in support of exceptional guest service!
Summary of Responsibilities:
Reporting to the Director of Rooms, responsibilities and essential job functions include but are not limited to the following:
- Lead and support all aspects of the Front Office departments, including Front Desk, Reservations, Royal Service, Concierge, Guest Services, and Fairmont Gold, ensuring adherence to service standards and providing friendly, engaging service.
- Address guest concerns promptly, tracking and communicating with relevant departments to ensure memorable guest experiences.
- Continuously seek and utilize guest feedback to improve service quality.
- Promote Accor Live Limitless to enhance on-site loyalty member recruitment and implement Room Upsell programs to drive incremental revenue.
- Review arrivals and departures, manage VIP and special request reservations, and coordinate room assignments with relevant departments.
- Collaborate with Housekeeping and Guest Services on arrivals, departures, and lobby management, and oversee tours, groups, and conferences from a Front Desk perspective.
- Communicate operational needs and important information to teams through briefings, emails, and meetings.
- Maximize room revenue by balancing rooms inventory.
- Optimize productivity through effective staffing and scheduling.
- Coach and mentor Front Office colleagues in their personal and professional development.
- Act as an active member of the Emergency Response Team, including handling emergency procedures and fire panel management.
- Ensure a safe working environment by following and maintaining Health & Safety standards.
- Assist with special projects and tasks as assigned by the hotel leadership team.
Your experience and skills include:
- Passion for guest service
- Excellent written and verbal communication, interpersonal and leadership skills
- Highly organized, results-oriented with the ability to be flexible and work well under pressure
- Degree or Diploma in Hospitality Management is an asset
- Minimum of 2-year previous proven leadership experience
- Must have the ability to handle a multitude of tasks and Guest requests
- Knowledge of Opera Property Management System an asset
- Should possess or seek certification in basic First Aid
- Strong guest service orientation and training skills background required
- Ability to work independently and prioritize responsibilities
- Experience with a Hotel loyalty program an asset
- Computer proficiency in a Windows environment (Word, Excel, PowerPoint)
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Deixe seu coração guiá-lo em um mundo onde a vida pulsa com paixão.
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
Related jobs
Salário
Localização
Sofitel Noosa Pacific Resort, Noosa Heads, Australia
Experience Level
Entry Level
Jornada de Trabalho
Casual
Brands
SOFITEL
Tipo de Contrato
Permanente
Locations
Noosa Heads
Áreas
Governança
Descrição
Our porters are both the first and last person our guests encounter at our resort, and you will pay an integral role in ensuring every guest receives the warmest of welcomes, and leaves feeling valued
Referência
9a880816-710c-4e33-820c-272a2462d09e
Data de validade
01/01/0001
Salário
Localização
Hotel St Moritz Queenstown - MGallery Collection, Queenstown, New Zealand
Experience Level
Mid-Senior Level
Jornada de Trabalho
Meio Período
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Queenstown
Áreas
Governança
Descrição
Management of hotel operations by leading the daily rhythm of a five star hotelManagement and coordination of all aspects of guest servicesEffective supervision of guest arrivals and departures ensuri
Referência
e5f6b893-45c6-4e18-9713-4d49326254cd
Data de validade
01/01/0001
Salário
Localização
Fairmont Century Plaza, Los Angeles, United States
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Los Angeles
Áreas
Governança
Descrição
CONCIERGE AGENTReporting to the Front Office Manager, the Concierge Agent will ensure timely and seamless service when dealing with guest requests and will anticipate our Guests’ needs and make inform
Referência
b37c1e33-8827-44ee-9857-f6e6d4498edd
Data de validade
01/01/0001
Salário
Localização
Fairmont Century Plaza, Los Angeles, United States
Experience Level
Director
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Los Angeles
Áreas
Governança
Descrição
Director of Front OfficeProviding engaging, sincere, personalized service is one of the ways our Front Office Colleagues and Leaders are turning moments into special memories for our guests at Fairmon
Referência
e662a2d7-90f9-41ad-bae7-c80b94bb0d17
Data de validade
01/01/0001
Salário
Localização
Belo Horizonte, Brazil
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Belo Horizonte
Áreas
Governança
Descrição
Realizar limpeza, arrumação e organização dos apartamentos e demais áreas, conforme os referenciais de qualidade e características da marca de atuação. Garantir bem-estar e segurança aos clientes e de
Referência
6cd3dc6e-6813-4a5e-83bf-c8ab0d964810
Data de validade
01/01/0001
Salário
Localização
Fairmont Vancouver Airport, Richmond, Canada
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Richmond
Áreas
Governança
Descrição
Fairmont Gold Supervisor Reliable and engaging. As a Fairmont Gold Supervisor, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of our guest
Referência
79f33bc4-bc96-4bbe-b210-728b65272504
Data de validade
01/01/0001
Salário
Localização
Mercure Sao Paulo Vila Olimpia, São Paulo, Brazil
Experience Level
Not Applicable
Jornada de Trabalho
Integral
Brands
MERCURE
Tipo de Contrato
Permanente
Locations
São Paulo
Áreas
Governança
Descrição
• Arrumar os apartamentos, durante a permanência e após a saída dos hóspedes, efetuando a limpeza de todas as suas dependências, trocando enxovais e repondo os materiais necessários (amenidades). •
Referência
088df467-3a15-4203-8a43-7a0b926a48a1
Data de validade
01/01/0001
Salário
Localização
Fairmont Scottsdale Princess, Scottsdale, United States
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Scottsdale
Áreas
Governança
Descrição
At Fairmont Scottsdale Princess, unparalleled service and luxury await guests of Fairmont Gold, our exclusive “hotel within a hotel” experience. As a Resort Club Level Concierge for Fairmont Gold, you
Referência
ed979e1a-057f-490b-8f89-6c188e7879c2
Data de validade
01/01/0001
Salário
Localização
Novotel Bur Dubai, Dubai, United Arab Emirates
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
NOVOTEL
Tipo de Contrato
Permanente
Locations
Dubai
Áreas
Governança
Descrição
Novotel Bur Dubai is looking for Front Desk AgentGeneral Purpose: With the goal of providing a superior experience, the Front Desk Agent is involved in any and all aspects of the guest experience. The
Referência
3e22bc99-297e-44c7-b38e-73b84b33cc0f
Data de validade
01/01/0001
Salário
Localização
Fairmont Winnipeg, Winnipeg, Canada
Experience Level
Not Applicable
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Winnipeg
Áreas
Governança
Descrição
As a Housekeeping Room Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for th
Referência
acfd2560-44f6-43c8-92a4-89ac70bf7184
Data de validade
01/01/0001