- Integral
- Permanente
- FAIRMONT
- Governança
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FAIRMONT FAIRMONT UDAIPUR PALACE, Udaipur, India
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REF61536M
Guest Relations Executive
Region
Luxury & Lifestyle
Your Fairmont Journey Starts Here:
Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team.
- Assist guests with check in and checkout, and other cashiering duties
- Provide a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards
- Efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions
- Handle guests’ mails, messages, and answering phone calls
- Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests
- Comply with hotel and department policies and procedures at all times
- Maintains the privacy of all guests by ensuring that no details of the guests are disclosed to anybody
- Attend daily briefings and relevant departmental meetings
- Ensure the safety, security and loss control policies and procedures are compiled with at the front desk and back office area
- Supervise and ensure the smooth and efficient daily operation of the Front Desk, ensuring all hotel guests and visitors receive an optimum level of service and care at all times
- Ensure cleanliness and appearance of Front Desk and related areas
- Establish awareness of the Hotels fire and emergency procedures
- Ensure vigilance in regard to in-house credit matters and act upon any discrepancies
- Provide assistance of the Front Office areas such as Front Desk, Airline Desk, Groups, Rooms Controlling and Lobby Greeters
- Ensure strict compliance of the Credit Card Privacy – PCI, Cash Float SOP
- Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager
- University degree preferred
- Minimum 2 years hotel front office experience in a luxury background
- Computer Knowledge, i.e. well versed with windows, internet explorer and word
- Technical knowledge in Front Office operations
- Basic supervisory skills, verbal and written skills, planning, decision making, training and development
- Read, write, speak English fluently
- Well groomed with leadership quality
- Able to work in a team, good interpersonal and communication skills
- Detail-oriented, organized and very flexible with working extended hours
- Energetic with positive attitude
- Able to work under pressure and independently
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
Deixe seu coração guiá-lo em um mundo onde a vida pulsa com paixão.
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
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