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Guest Laundry Valet


Luxury & Lifestyle

Company Description

Mantis is a leading, conservation-focused hotel group with eco-lodges, waterways and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escape or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.

      Job Description

      Guest Laundry Valet

      Guest Laundry Valet is responsible for providing efficient and courteous laundry services to hotel guests. This role involves collecting, processing, and delivering guests' laundry items promptly and ensuring a high level of guest satisfaction. A Laundry Valet plays a crucial role in ensuring that guests' laundry needs are met promptly and with a high level of care. This role requires a customer-focused attitude, attention to detail, physical stamina, and the ability to uphold cleanliness and hygiene standards. The Laundry Valet contributes to the overall guest experience by providing efficient and courteous laundry services.

      What is in it for you:

      • Engage in conservation efforts and help preserve wildlife.
      • Enjoy sustainable adventures with exclusive rewards.
      • Celebrate locality and heritage in a vibrant community.
      • Advance your career with global development opportunities.
      • Drive change through impactful social initiatives.
      • Collaborate with a passionate, innovative team.

      Key Responsibilities:

      • Laundry collection and processing – Greet guests in a friendly and professional manner when collecting laundry items from guest rooms. Sort and label laundry items according to established procedures. Check for stains damage or special care instructions on items before processing.
      • Laundry Handling and Equipment operations – Operate Laundry equipment, including washing machines and dryers, following guidelines to ensure proper cleaning and drying. Use appropriate detergents and chemicals as needed for different fabrics. Handle laundry items carefully to prevent damage or shrinkage.
      • Efficient Workflow - Prioritize laundry items based on guest requests and delivery times. Organize the laundry room and work area to maintain an efficient workflow.
      • Guest Interaction- Provide excellent customer service to guests, addressing any concerns or questions. Communicate laundry procedures and turnaround times clearly to guests.
      • Inventory Management - Maintain an organized inventory of clean and processed laundry items. Restock laundry supplies and report low inventory levels to the Laundry Supervisor.
      • Quality Control - Inspect laundered items for quality and ensure they meet cleanliness standards. Address any stains or issues before delivering items to guests.
      • Delivery and Presentation - Deliver clean and pressed laundry items to guest rooms in a timely and presentable manner. Pay attention to detail when folding and arranging items.
      • Safety and Hygiene - Adhere to safety and hygiene protocols, including using personal protective equipment (PPE) as required. Maintain a clean and organized work area. Report any safety hazards or concerns to the supervisor.


      • Education, and expertise - High school diploma or equivalent. Minimum 6 months to 1 year experience in similar role.
      • Technical Skills - Prior experience in handling guest service laundry or laundry operations. Knowledge of cleaning chemicals, proper storage, and disposal methods. Should have a knowledge of overall laundry operation.
      • Physical stamina and ability to lift heavy objects –Physical ability to perform the essential functions of the job, including lifting heavy loads and standing for extended periods.

      Additional Information

      ​​​​​Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

      Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

      By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

      About Mantis Collection: Mantis is a boutique hospitality group that was founded by conservationist Adrian Gardiner in 2000, with its main focus predominantly in Africa and the Middle East. Mantis grew from Adrian’s vision to restore and rewild degraded farmland which he developed into a widely-acclaimed Private Game Reserve. This was the first private game reserve in the Eastern Cape and the beginning of eco-tourism in a poverty-stricken province that had few opportunities outside of commercial farming. Adrian and the Mantis team successfully created a place where man and nature could co-exist sustainably. From this initial success, the Mantis model was then developed worldwide, understanding that consumers could use the Mantis portfolio as a mark of quality, consistency and character. Today the diverse portfolio of handpicked properties links up to create travel journeys, which offer guests the opportunity to experience the essence of the location in a setting of tailored luxury. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.

      Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

      Diversidade & Inclusão para a Accor significa acolher cada um e respeitar suas diferenças, priorizando apenas qualidades e habilidades na ampliação de oportunidades de emprego e desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma cultura acolhedora, excelentes condições de trabalho e promover o desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não hesite em nos informar de quaisquer necessidades específicas que possa ter para que possamos levá-las em consideração.


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