GSA- Front Office

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

We are seeking a dedicated and customer-focused Guest Service Associate (GSA) for our Front Office team in Grand Mercure Mysuru and Ibis Styles Mysuru, India. As the face of our organization, you will play a crucial role in ensuring exceptional guest experiences and smooth operations at our front desk.

• Greet and welcome guests, providing a positive first impression of our organization
• Manage incoming and outgoing calls professionally, addressing inquiries or directing them to appropriate departments
• Handle guest check-ins and check-outs efficiently, ensuring all necessary paperwork is completed accurately
• Schedule appointments, make reservations, and coordinate meeting room bookings
• Provide comprehensive information about our services, facilities, and local attractions to guests
• Process payments and handle cash transactions when required
• Maintain accurate guest records and update the property management system
• Collaborate with other departments to ensure seamless guest services
• Address and resolve guest concerns promptly and professionally
• Assist with administrative tasks such as filing, correspondence, and basic clerical duties
• Ensure the front desk area is clean, organized, and well-stocked at all times

• High school diploma required; degree or diploma in hotel management preferred
• Previous experience in customer service or hospitality industry
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office suite and property management systems
• Strong multitasking abilities and attention to detail
• Problem-solving skills and ability to work well under pressure
• Flexibility to work various shifts, including weekends and holidays
• Basic math skills for handling financial transactions
• Fluency in English; knowledge of additional languages is a plus

Prior experience working with Opera or a related system
Fluency in English
Additional languages are a plus

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.