- Integral
- Permanente
- GRAND MERCURE
- Governança
__jobinformationwidget.freetext.LocationText__
, Bengaluru, India
__jobinformationwidget.freetext.ExternalReference__
REF14755J
GSA- Front Office
Region
India, Middle East & Africa
Grand Mercure Bangalore offers 126 suite style rooms with in-built kitchenettes. Our rooms offer the privacy you want but with the luxury and indulgence of a hotel. These suites are modern, tasteful and relaxing, suiting purposes of both leisure as well as business. Bright and spacious, they also include flat screen televisions, DVD players, music systems, Wi-Fi and 24 hour room service.
Grand Mercure is known for its passion for food and wine. Dining is always a culinary experience with ‘The Verandah’, our Global Cuisine restaurant and ‘By The Blue’, our poolside RestoBar which offers inspired Indian cuisine.
Prime Function:
- Responsible for daily administration, meeting and greeting visitors, dealing with guests’ queries and complaints, and booking rooms.
- Maintain high standards of customer services at the Reception office so that customers’ expectations are consistently exceeded.
- Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
- Any matter which may effect the interests of ACCORHOTELS should be brought to the attention of the Management.
Key Responsibilities:
People Management
- Provide effective support to the team to enable them to provide effective and efficient services.
- Respond to customer queries by resolving issues in a timely and efficient
manner to ensure customer satisfaction.
Financial Management
- Identify optimal, cost effective use of the resources and educate the team on the same.
Operational Management
- Ensure quality and appropriateness of customer service provided.
- To maintain Front Office log book and shift reports.
- Respond to inquiries and resolve problems in an effective manner.
- Ensure all guests receive a swift, smooth, professional and friendly check in and check out
- Ensure quality in all aspects of the job.
- Maintain record of all banquet and any other functions in the hotel.
- Liaise with other departments for the resolution of day-to-day administrative and operational issues.
- Carry out other duties which naturally fall within the reasonable expectations of
the post.
- Adhere to the Procedures & Standards Manual.
- Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
- Liaise with Housekeeping for the Room Status.
- Handle additional responsibilities as and when delegated by the Management.
BHM / Diploma in Hospitality
Good communication skills
Deixe seu coração guiá-lo em um mundo onde a vida pulsa com paixão.
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
Related jobs
Salário
Localização
Grand Mercure Bangalore, Bengaluru, India
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Bengaluru
Áreas
Governança
Descrição
To provide clean, hygienic, comfortable and hazard free areas in the hotel, in order to, thereby achieving maximum guest satisfaction & organizational profitability, in an achieve impeccable housekeep
Referência
e91295dd-fcf8-4d2d-ac32-e59f5779848a
Data de validade
01/01/0001
Salário
Localização
Grand Mercure Bangalore, Bengaluru, India
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Bengaluru
Áreas
Governança
Descrição
Job Description Conduct daily briefings with staff at floor level. Manage and supervise all tasks of his/her team Ensure cleanliness of guest rooms, guest room balconies, guest corridors, linen rooms
Referência
e80dbd77-d9b3-4c55-8363-789b5cf46e72
Data de validade
01/01/0001
Salário
Localização
Mövenpick Hotel Ikoyi Lagos, Lagos, Nigeria
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
MOVENPICK
Tipo de Contrato
Permanente
Locations
Lagos
Áreas
Governança
Descrição
Title: Housekeeping Room Attendant Reports To: Executive Housekeeper General Purpose: Cleans and prepares guest rooms and public areas by meeting an established standard of cleaning to assure guest
Referência
e5ab556e-d9a5-4aba-86a4-1a2dd169330b
Data de validade
01/01/0001
Salário
Localização
ibis Styles Brisbane Elizabeth Street, Brisbane, Australia
Experience Level
Not Applicable
Jornada de Trabalho
Integral
Brands
IBIS STYLES
Tipo de Contrato
Permanente
Locations
Brisbane
Áreas
Governança
Descrição
As Night Duty Manager, you will be responsible for overseeing all operations during the night shift, ensuring the smooth running of the hotel and creating a safe, sound and exceptional guest journey f
Referência
ee176a88-6015-4722-9ac2-5e01cc1c9655
Data de validade
01/01/0001
Salário
Localização
, Dubai, United Arab Emirates
Experience Level
Not Applicable
Jornada de Trabalho
Integral
Brands
SWISSOTEL
Tipo de Contrato
Permanente
Locations
Dubai
Áreas
Governança
Descrição
Showcase your interpersonal strengths as an Assistant Front Office Manager, you will lead, train and recognize your team in support of exceptional guest service! In this role you will support the hote
Referência
2f4b6df6-d3db-4a78-ba89-c0a897d01b2f
Data de validade
01/01/0001
Salário
Localização
IBIS BUDGET GUARULHOS AEROPORTO, Guarulhos, Brazil
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Guarulhos
Áreas
Governança
Descrição
Atuar na área de Governança, supervisionando, treinando e motivando a equipe de governança, garantindo que todos os membros da equipe cumpram com os padrões estabelecidos e com as políticas do hotel;
Referência
532b3005-4a83-4aad-acfb-17f2ffd39fac
Data de validade
01/01/0001
Salário
Localização
Hotel Chadstone Melbourne - MGallery Collection, Chadstone, Australia
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
M GALLERY
Tipo de Contrato
Permanente
Locations
Chadstone
Áreas
Governança
Descrição
What you’ll be doing:As a Guest Service Agent, no two days are the same. You will assist our guests with all aspects of their arrival and departure experience, and everything in between - check in, ch
Referência
eec91868-10f2-462f-ba02-744df94c6c07
Data de validade
01/01/0001
Salário
Localização
Fairmont Banff Springs, Banff, Canada
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Banff
Áreas
Governança
Descrição
Are you ready to take guest service to the next level? At Fairmont Banff Springs, we’re seeking a dedicated Fairmont Gold Supervisor to join our elite team. You'll play a crucial role in ensuring our
Referência
83c5d255-e11f-4d82-bd5d-fb4b790f8b61
Data de validade
01/01/0001
Salário
Localização
Fairmont Rio de Janeiro Copacabana, Rio de Janeiro, Brazil
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Rio de Janeiro
Áreas
Governança
Descrição
O Gerente de Reservas será responsável pela supervisão e gestão de todas as operações de reservas do hotel, com o objetivo de maximizar a receita e a ocupação, garantindo ao mesmo tempo uma experiênci
Referência
ea0fb1a3-2ab8-41c9-a971-6eb1bffdd261
Data de validade
01/01/0001
Salário
Localização
Fairmont Rio de Janeiro Copacabana, Rio de Janeiro, Brazil
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Rio de Janeiro
Áreas
Governança
Descrição
Zelar pela organização e limpeza dos apartamentos e andar(es) sob sua responsabilidade, garantindo os padrões de excelência requeridos pela marca. Arrumar os apartamentos, durante a permanência e após
Referência
f82ed835-c760-44c8-89bc-c1d8a3322f15
Data de validade
01/01/0001