General Manager - Pullman Auckland Hotel & Apartments

Pullman Auckland Hotel & Apartments is a premium 5-star hotel in Auckland CBD, offering over 300 stylish rooms, suites, and apartments for ultimate comfort just a short walk from Viaduct Harbour. With amenities such as an executive lounge, 25-metre lap pool, Luxe Spa & Power Fitness, Tapestry Grill & Bar, and 16 versatile event spaces, guests can enjoy both business and leisure activities.

The hotel’s sophisticated interiors and sweeping city-to-sea views create a perfect balance for all travelers. Guests can indulge in premium tea blends and fine wines at the Pullman lounge, enjoy contemporary classics at Tapestry Grill & Bar, and stay active at the indoor pool and fitness facilities. Pullman Auckland is the perfect playground for all your needs.

We are seeking an experienced & strategic General Manager dedicated to achieving exceptional performance standards and committed to maintaining the highest levels of product and service quality, with a strong background in conferencing and events.

• Provide operational and strategic direction to the Hotel and Management team and be an inspiration to all Heartists to achieve 5-star levels of performance.
• Strategically manage owner relationships and represent Accor at the highest level of industry and government. They will be accountable for business plans, sales and marketing strategies, annual budget and profit in the hotel.
• Ensure long term profitability of the operational departments and the hotel, maximizing revenue and yield opportunities.
• Conduct regular analysis on all departments to continuously improve productivity, quality, market competitiveness and service standards.
• Train, coach and develop the executive management team and develop a detailed succession plan for each department, in consultation with each key executive.
• Manage and oversee conferencing and event services, ensuring seamless execution and exceptional guest experiences.
• Solidify a premium Hotel experience in all guest touchpoints throughout the property

• Minimum 5 years experience as a Hotel General Manager
• Demonstrated knowledge of budget planning, financial & operation controls.
• Strong strategic and operational leadership experience, with expertise in Conferencing & Events.
• A proven track record of maintaining excellent product and service standards.
• Ability to build & maintain owner & stakeholder relationships at a high level.
• A positive and energetic attitude - expressing entrepreneurial spirit and confidence
• An infectious passion for delivering a memorable guest experience and creating loyalty of guests.

• Leading an amazing team in one Auckland CBD's largest Hotels!
• Competitive Salary package including bonus potential
• Salary continuance insurance
• Private Healthcare
• Incredible Accor Heartist Benefits - discounted Food & Beverage & Accommodation Worldwide

Our commitment to Diversity & Inclusion:

‘’We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.’’

“Pioneering the Art of Responsible Hospitality, connecting cultures with Heartfelt care”