General Manager Ibis Brussels City Centre

Join ibis Brussels City Centre, part of Accor—an international hospitality group with 5,500+ hotels and 10,000+ destinations. At Accor, we believe in your potential and offer countless opportunities for growth. Every gesture contributes to a memorable experience—for guests, colleagues, and the planet. Together, we embody the vision of responsible hospitality.

Join the vibrant team at Ibis Brussels City Centre, a modern and dynamic hotel located in the heart of Belgium's bustling capital. Situated just a stone's throw from the iconic Grand Place and within easy reach of major attractions and business districts, our hotel offers comfort and convenience to a diverse international clientele. We pride ourselves on delivering excellent service in a friendly and professional atmosphere. If you're passionate about hospitality and thrive in a fast-paced, welcoming environment, we invite you to be a part of our dedicated team.

We seek an inspiring and innovative General Manager to drive operational excellence, maximize profitability, and deliver exceptional guest experiences. This role offers the unique opportunity to strategically enhance hotel performance and guest experience, particularly as we look towards exciting future developments and potential significant upgrades to our facilities.

You will oversee all operations, developing and implementing strategies to meet financial and operational targets, and fostering talent within a diverse, multi-generational team. With strong coaching skills, you'll enhance employee engagement and guest satisfaction. You will represent the hotel professionally to owners and Accor, ensuring brand consistency. Reporting to both owners and Accor, this role demands excellent interpersonal, stakeholder management, financial, and analytical skills. If you're a visionary leader ready to thrive in an evolving environment, join our journey.Top of Form

What is in it for you:

• Competitive salary based on your experience
• An attractive bonus package of 30% with an optional increase of total bonus in case of over performance
• A company lease car, including parking spot in the city centre of Brussels
• Laptop and smartphone
• Access to Accor’s Heartist (employee) Program which includes attractive staff rates and deals
• Training, coaching and courses to join, with our own Accor Academy we offer a wide variety of state of the art learning. For our General Manager we offer specialized development programs.

You will be responsible for:

• • Leading the business

• • Lead the overall management and strategic direction of the property and support all departments in the achievement of operational targets
  • Maximize the property in terms of profit and management of financials
  • Ensure full compliance with operating controls and legislation in all areas of the business
• Building your team
  • Actively involved in the recruitment process of positions within the property to select the best fit
  • Champion employee engagement and promote a collaborative and inclusive environment where all employees are encouraged to provide input
  • Develop relationships within the local community
• Driving service culture
  • Maintain product and service quality standards to exceed guest expectations
  • Promote the brand and ensure all brand essentials and standards are in place and executed consistently.

Your experience and skills include:

• Proven leadership experience in a similar hotel brand or business.
• Proven experience in leading a dynamic team with an informal working culture and where roles were multi-skilled
• Bachelor’s degree in business or hospitality management or equivalent
• Fluent in French and English on a business level, mastering the Flemish language is preferred
• Good understanding and know-how of the current hospitality market of Brussels
• Good analytical skills, you know how to set-up, measure and steer the right KPIs
• Experience with owners and managers relationships and multi-stakeholder management
• Must be strategic, creative and able to clearly communicate how plans will deliver on overall goals, backed up by data and analysis
• Excellent networking, speaking and presentation skills
• Bottom-line oriented with emphasis on high quality guest-service and coaching leadership skills

Recruitment Process:
The interview process consists of three rounds, and an assessment is part of the selection procedure.
 

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.