General Manager ARC & In Room Dining

Fairmont Waterfront redefines hospitality with Pure Coastal Luxury. Our award-winning hotel, nestled on Vancouver's stunning waterfront, is consistently celebrated by top publications like Conde Naste Traveler and recognized as a Great Place to Work® Canada for a second consecutive year. We are Industry leaders in sustainability & embody our commitment to our community, featuring Vancouver's first green roof & rooftop apiary. 

Our Culture is strongly rooted in diversity, inclusion, professional growth and development - over 60% of promotions are from within. We are committed to empowering ambitious individuals to thrive. If you're a visionary who shares our values and passion for excellence, join us to help shape the future of luxury hospitality.  

Why work at Fairmont Waterfront?

• Sustainability and community commitment  - recognized with 5 Green Leaves Certification rating from Green Key Global since 2011
• Empowering Women in Leadership - More than 50% of leadership team including Executive Level, are women
• Celebrating Diversity - our team represents over 60+ countries, fostering an inclusive and global community
• Strong Culture of Belonging for the 2SLGBTQIA+ community providing year-round support, including gender inclusive change rooms
• Generous perks - Enjoy discounted rates at over 5,500 Accor hotels worldwide through our Colleague Travel Discount Program* food & beverage discounts, transit reimbursement program for Trans Link monthly passes, subsidized meal during your shift through our colleague dining program
• Comprehensive Benefits - through our Benefit Plan* including medical, dental and vision coverage, Pension Plan, and more!
• Dining Discounts - Get 50% off at our dining establishments in Vancouver, Victoria and Whistler through our Food & Beverage Discount Program
• Exclusive Experiences - One free stay through our Be Our Guest Program
• Competitive annual salary commensurate with experience, starting at $85,000

*full-time and part-time status colleagues

General Manager - Food and Beverage Venues

We are seeking a dynamic and results-driven General Manager to lead the ARC restaurant and In Room Dining outlets at the Fairmont Waterfront.  The ideal candidate will be a passionate leader with a proven track record in driving revenue, upholding Forbes and LQA standards, fostering a luxury service culture. As General Manager, you will play a pivotal role in ensuring the success of the hotel's Venues by overseeing day-to-day operations, developing training programs on delivering exceptional guest experiences, and supporting the overall growth of the establishment.

Summary of Responsibilities:

Team Leadership and Development:

• Work in partnership with ARC Restaurant Chef to execute flawless operation 
• Recruit, train, and mentor, ensuring a positive and motivating work environment, ensuring a guest-centric mindset
• Conduct performance evaluations and provide constructive feedback
• Empower and support colleagues to resolve guest issues promptly

Revenue Generation:

• Develop and implement innovative strategies to drive revenue and maximize profitability, while collaborating with the marketing team to create promotions and social events
• Ensure forecasting accuracy and strategies to strive to achieve financial budget, analyze reports, find growth areas, optimize sales
• Implement effective cost control measures of all food, beverage, labor and operating expenses

Forbes and Leading Quality Assurance Standards:

• Uphold the highest standards of excellence, as set by Forbes and LQA

Sustainability, Health, and Safety Compliance:

• Actively participate in the Fairmont Sustainability Program, Food Safety Committee and determine department-specific action items
• Maintain strict adherence to health and safety regulations, ensuring a safe and clean environment for both guests and staff implementing best practices related to food handling, sanitation, and workplace safety

Your experience and skills include:

• Minimum of 3 years of experience in a senior management role within a luxury restaurant or hotel setting
• Entrepreneurial mindset with strong interpersonal and problem solving abilities
• Proven track record in driving revenue and achieving financial targets
• Strong understanding of Forbes and LQA standards and a commitment to delivering exceptional guest experiences
• Excellent leadership and communication skills, with the ability to inspire and motivate a diverse team
• Exceptional attention to detail and a passion for maintaining high standards in all aspects of the restaurant's operation
• Ability to work effectively with programs including Microsoft Office, Open Table, Opera and Silverware
• Adept at problem-solving, decision-making, and conflict resolution
• Knowledge of the local culinary scene and trends
• Bachelor's degree in hospitality management, business, or a related field is preferred

Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS