- Integral
- Permanente
- MORGANS ORIGINALS
- Governança
__jobinformationwidget.freetext.LocationText__
The Balfour, Miami Beach, United States
__jobinformationwidget.freetext.ExternalReference__
REF58321M
FT Room Attendant
Region
Luxury & Lifestyle
Located in beautiful South Beach, The Balfour is a historic Art Deco boutique hotel rooted in the iconic Ocean Drive. Historic and hip, yet classic and modern, The Balfour offers our team members and guests to create their own story. We have an exciting opportunity to join our team. Come join The Originals and unlock up-leveled experiences at our hotel.
Job Purpose:
Under the general guidance of the Housekeeping Manager, assist in ensuring the highest standard of cleanliness of the guest rooms and associated areas to a clean, neat and well maintained. Ensure all of our guests receive high quality, personalized service, an Engaging, Dynamic Guest Experience.
Duties & Functions:
- Clean and service bedrooms, bathrooms and associated areas to the standard of cleanliness required by the hotel
- Re-sheet all rooms daily with clean linen, ensuring creases are removed, dust all furniture, fully clean bathrooms, replenish all guest supplies and stationary, vacuum all rooms thoroughly
- Record all serviced rooms on worksheet, report and record any rooms that cannot be serviced
- Ensure that all VIP gifts are replenished daily
- Dispose of all rubbish and dirty linen safely and correctly
- Ensure that all equipment is maintained in a serviceable condition and report faults immediately
- Create and maintain a personal respectful rapport with all guests, deal with their requirements and inquiries
- Handle guest complaints promptly and with thorough follow up, referring to others when necessary
- Follow key signing procedures and take responsibility for assigned keys
- Hand in all lost property immediately and follow hotel lost and found procedure
- Assist in stock and special cleaning projects as required
- All guest property is handled in an efficient and correct manner
- Report any damage to bedding, curtains, blinds and soft furnishings to the Floor Supervisor/Manager
- Report any room that does not require service, “Do Not Disturb” or double locked to Floor Supervisor/Manager
- Report any shortage of linen, supplies or equipment to the Floor Supervisor/Manager
- Comply with Health and Safety hazards and report these at once
- Assist fellow employees to perform similar or related jobs as and when necessary
- Any other reasonable duties as assigned by the supervisor or manager
- We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service
ADDITIONAL RESPONSIBILITIES
- Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.
- Communicate with employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
- Remain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for team and other employees. Interact with other department personnel and venue staff as needed.
- Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.
To be aware of and ensure constant compliance with all necessary operational policies including:
- Health and Safety
- Food Hygiene
- Maintenance
- Emergency Procedures
- Liquor Licensing
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
- Attend mandatory meetings including divisional meetings, staff meetings, etc.
- Participate in community events and ensure corporate social responsibility goals of the company are met.
- Keep work area clean and organized.
- Complete other duties as assigned by the Department Head.
- Demonstrate positive leadership characteristics, which inspire Team Members to meet and exceed standards.
- Ensure compliance with the company’s policies and procedures.
OTHER DUTIES
- Assimilate into the company’s culture through understanding, supporting and participating in all the company elements. Demonstrate working knowledge of the service standards.
- Regular attendance in conformance with the standards, which may be established by the company from time to time, is essential to the successful performance of this position.
- Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the property.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
- High School Diploma or equivalent required
- One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel
- Possess a gracious, friendly, and fun demeanor
- Ability to multitask, work in a fast-paced environment and have a high level attention to detail
- Maintain positive and productive working relationships with other employees and departments
- Ability to work independently and to partner with others to promote an environment of teamwork
- Must be able to stand or walk a minimum eight-hour shift.
- Must be able observant and quick to respond to various situations while also multitasking and handling stressful situations.
- Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary.
- Must have excellent communication skills and be able to read, write, speak and understand English.
- Must be able to work inside and outside at all times of the year as needed, based upon business volumes.
SAFETY REQUIREMENTS
Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The restaurant will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.
Requires ability to lift large and heavy packages and boxes and to the ability to load and unload small and large boxes as needed. Must have ability to safely lift minimum of 50 lbs. without assistance and to push and pull up to 150 lbs. with appropriate equipment.
GROOMING/UNIFORMS
All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.
OTHER
Additional language ability preferred.
All your information will be kept confidential according to EEO guidelines.
Deixe seu coração guiá-lo em um mundo onde a vida pulsa com paixão.
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
Related jobs
Salário
Localização
Novotel Visakhapatnam Varun Beach, Visakhapatnam, India
Experience Level
Executive
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Visakhapatnam
Áreas
Governança
Descrição
We are seeking a dynamic and customer-focused Assistant Front Office Manager to join our team in Novotel Visakhapatnam Varun Beach, India. As a key member of our front office team, you will play a cru
Referência
fa0d27a8-b5ee-4b99-889e-456636a4a76e
Data de validade
01/01/0001
Salário
Localização
Hyde Hotel Dubai, Dubai, United Arab Emirates
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
HYDE
Tipo de Contrato
Permanente
Locations
Dubai
Áreas
Governança
Descrição
Register and room all guest arrivals according to established proceduresPerform check in, check out and room change procedures and ensure all data are accurately entered into the hotel systemMaintain
Referência
a06bfefe-6443-4370-9c57-ae96536bb2a0
Data de validade
01/01/0001
Salário
Localização
Pullman Bali Legian Beach, Kuta, Indonesia
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Bali
Áreas
Governança
Descrição
• Behaves and acts in an exemplary fashion, embodying the brand mindset • Performs Front Office operations, applying the organisational structure defined by the Front Office Manager • Together with
Referência
807007e7-f3de-42a3-82e3-afaa58d3634d
Data de validade
01/01/0001
Salário
Localização
Mövenpick Hotel Hanoi Centre, Hanoi, Vietnam
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
MOVENPICK
Tipo de Contrato
Permanente
Locations
Hanoi
Áreas
Governança
Descrição
Answer external phone calls and provide information to customersEnsure accurate and complete updates on the hotel's products and servicesPromote the hotel's products and servicesSupport the department
Referência
5aea0012-2d28-4fb4-840c-7e1aa74b94f9
Data de validade
01/01/0001
Salário
Localização
Raffles Doha, Doha, Qatar
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
RAFFLES
Tipo de Contrato
Permanente
Locations
Doha
Áreas
Governança
Descrição
As a Raffles Ambassador, you are the embodiment of the Raffles brand—offering a warm, intuitive, and gracious presence from the moment a guest arrives until their departure. You will serve as a person
Referência
58b1ba81-c0bb-4544-8316-05e670c53812
Data de validade
01/01/0001
Salário
Localização
Raffles Doha, Doha, Qatar
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
RAFFLES
Tipo de Contrato
Permanente
Locations
Doha
Áreas
Governança
Descrição
As a Front Office Supervisor at Raffles Doha, you will support the leadership team in overseeing the daily operations of the Front Office, ensuring the highest level of guest service, luxury standards
Referência
642889a2-fbe3-4c02-8b3f-92dd3ffa2927
Data de validade
01/01/0001
Salário
Localização
Fairmont Makati, Makati, Philippines
Experience Level
Student
Jornada de Trabalho
Casual
Brands
ACCOR
Tipo de Contrato
Aprendizado
Locations
Makati
Áreas
Governança
Descrição
We're looking for a front office agent intern for internship.Welcome guests upon arrival, facilitate efficient check-in processes, provide room keys, and ensure accurate and timely check-out procedure
Referência
2d9f23eb-63ba-4c4b-870a-8891086332b6
Data de validade
01/01/0001
Salário
Localização
Pullman Bali Legian Beach, South Kuta, Indonesia
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
PULLMAN
Tipo de Contrato
Permanente
Locations
South Kuta
Áreas
Governança
Descrição
Ensure the smooth and efficient daily operation of the Guest Experience department.• Oversee the implementation and compliance of brand standards, including Leading Quality Assurance (LQA) audits.• Ma
Referência
525ee23e-e6d5-4873-a526-cd049d37dcf0
Data de validade
01/01/0001
Salário
Localização
Novotel São Paulo Center Norte, São Paulo, Brazil
Experience Level
Executive
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
São Paulo
Áreas
Governança
Descrição
Auxiliar o seu superior na coordenação do trabalho da equipe, orientando, priorizando/distribuindo tarefas e solucionando os problemas operacionais pertinentes.• Acompanhar a ocupação do hotel, em con
Referência
04818d31-a350-47e4-8c99-82d6214d1b67
Data de validade
01/01/0001
Salário
Localização
Novotel São Paulo Center Norte, São Paulo, Brazil
Experience Level
Not Applicable
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
São Paulo
Áreas
Governança
Descrição
Arrumar os apartamentos, durante a permanência e após a saída dos hóspedes, efetuando a limpeza de todas as suas dependências, trocando enxovais e repondo os materiais necessários (amenidades). Organi
Referência
00dd753d-5e58-438a-8ec2-29275cb3309a
Data de validade
01/01/0001