- Integral
- Permanente
- SO/
- Governança
__jobinformationwidget.freetext.LocationText__
SO/ Uptown Dubai, Dubai, United Arab Emirates
__jobinformationwidget.freetext.ExternalReference__
REF39379G
Front Office Supervisor - SO/ Uptown Dubai
Region
Luxury & Lifestyle
Esta vaga já expirou. Veja funções semelhantes abaixo...
SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.
First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish.
As a Guest Service Agent, you will:
Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues.
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp).
Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
Block rooms in the computer and identify designated requirements and requests.
Support appropriate individuals of the Front Office department as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in.
Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to accounting specifications.
Assist management in hiring, training, scheduling, evaluating, counselling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.
Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time.
At SO/ Uptown Dubai we do more than just deliver a service. We endeavour to think big, go beyond expectation to make a positive impact that creates an unforgettable experience for our guests and our teams. We’re all expected to show initiative, empowerment and willingness to provide a wide range of services that guide guests throughout their stay at SO/. Whether it is to address guests’ enquiries, preparing reports, operations or just sharing with a guest what is hot in Uptown, from a guest’s perspective every exchange should feel seamless and effortless.
At all levels and positions within our organization, our success is incumbent on a set of behaviours each of us are committed to. These include adhering to company policies and procedures, maintaining confidentiality, protecting company assets, and upholding quality standards. Because we’re an avant-garde and stylish brand, we’re also passionate about maintaining a professional uniform, personal appearance, and bespoke communications. There is no room for ego: come as you are, humble and kind. At SO/ we work hard, but make it fun.
You will constantly be on the move, walking about and being hands-on. You might even need to lift, carry, push, pull, and place objects weighing less than 10 pounds without assistance. Most of all, our aim is to do things right, not just the first time but every single time to the benefit of our guests, our hotel and each other because we’re all in it together!
A successful Supervisor:
- Has some experience / understanding of Luxury-Lifestyle
- Has great conversational skills and teamwork-oriented
- Has a Positive outlook and outgoing personality
- Enjoys elevating the status quo and finding new ways to create memorable experiences
- Oasys / Opera and other hotel operations systems is a plus
Ennismore brings together talented teams, from unique brands, to create a culture that is entrepreneurial and purpose-driven in everything we do. We’re the fastest-growing lifestyle hospitality company, and we’re not slowing down. We’re expanding into new countries and cities, creating exciting opportunities.
Inspiring Discovery
Our purpose is to Inspire Discovery for our guests, but we also look to inspire our teams. We inspire our teams to discover their best self through learning opportunities, to grow and to be inspired to make a positive impact on local communities.
Inclusive Culture
Our culture is purpose-driven, dynamic and inclusive which puts our community at the heart of everything we do. We’re open minded, we celebrate difference, welcome diversity of thought and accept people for who they are, allowing them to bring their whole self to work.
Global Perks
Being part of the Ennismore family comes with some incredible perks, including everyone’s favourite, our global discounts programme with up to 50% off stays at our hotels and up to 30% off when eating at our restaurants and bars.
Deixe seu coração guiá-lo em um mundo onde a vida pulsa com paixão.
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
Related jobs
Salário
Localização
Novotel Goa Resort & Spa, Candolim, India
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
NOVOTEL
Tipo de Contrato
Permanente
Locations
Candolim
Áreas
Governança
Descrição
Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitorsMaintain high standards of customer services at the Reception desk s
Referência
b8fd0a5a-7f78-44bc-96ca-08eae3859fea
Data de validade
01/01/0001
Salário
Localização
Novotel Sydney Olympic Park, Sydney Olympic Park, Australia
Experience Level
Not Applicable
Jornada de Trabalho
Casual
Brands
ACCOR
Tipo de Contrato
Temporário
Locations
Sydney Olympic Park
Áreas
Governança
Descrição
We are seeking energetic and experienced Housekeeping Room Attendants to join our dedicated Housekeeping Team.In this role you will work within guest rooms, ensuring each room is kept clean, tidy and
Referência
1e6db2e1-339c-429c-9d06-3fae11d67943
Data de validade
01/01/0001
Salário
Localização
Novotel Wellington, Wellington, New Zealand
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Wellington
Áreas
Governança
Descrição
Reporting to the Front Office Manager you will be responsible for the successful operation of the Hotel in the absence of the Front Office and General Manager. You will be responsible in ensuring a me
Referência
7c60cf8c-2102-4eff-8f40-2575363afbe4
Data de validade
01/01/0001
Salário
Localização
Pullman Melbourne Albert Park, Albert Park, Australia
Experience Level
Not Applicable
Jornada de Trabalho
Meio Período
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Albert Park
Áreas
Governança
Descrição
About the Role!Joining the heart & soul of our Hotel team, our Housekeeping Department carries out allocated general cleaning duties, aiming and achieving high standards of cleanliness and presentatio
Referência
453c81e4-d5ad-410d-baef-77cf84f25692
Data de validade
01/01/0001
Salário
Localização
Pullman Melbourne Albert Park, Albert Park, Australia
Experience Level
Not Applicable
Jornada de Trabalho
Meio Período
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Albert Park
Áreas
Governança
Descrição
About the Role!Joining the heart & soul of our Hotel team, our Housekeeping Department carries out allocated general cleaning duties, aiming and achieving high standards of cleanliness and presentatio
Referência
22833686-0c6c-4e17-a7c8-c4ab06dcaa2f
Data de validade
01/01/0001
Salário
Localização
Sofitel Queenstown - Hotel & Spa, Queenstown, New Zealand
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
SOFITEL
Tipo de Contrato
Permanente
Locations
Queenstown
Áreas
Governança
Descrição
Embody the spirit of hospitality and excellence, radiating warmth, elegance and personalised care to every guestEnsure a professional and attentive service is provided and guest expectations are excee
Referência
89f53fd9-655d-4704-b82c-c3a36ebd5e42
Data de validade
01/01/0001
Salário
Localização
ibis Melbourne Glen Waverley, Glen Waverley, Australia
Experience Level
Entry Level
Jornada de Trabalho
Meio Período
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Glen Waverley
Áreas
Governança
Descrição
This is a fantastic opportunity for those with passion about the Hospitality Industry and a natural ability to surprise and delight our guests. Key duties include, but are not limited to the following
Referência
41ba78a0-13cd-47d6-a17b-7d4a60eafa95
Data de validade
01/01/0001
Salário
Localização
21c Museum Hotel Lexington, Lexington, United States
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
21C MUSEUM HOTELS
Tipo de Contrato
Permanente
Locations
Lexington
Áreas
Governança
Descrição
Reports To: Front Office ManagerProfile: The Overnight Security/Valet Attendant provides porter and valet services to hotel guests and ensures their satisfaction and comfort by promptly and courteousl
Referência
808327c6-6ff9-4fbe-8de3-f92ea8a56bbd
Data de validade
01/01/0001
Salário
Localização
Not communicated, São Paulo, Brazil
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
São Paulo
Áreas
Governança
Descrição
Supervisor de reservas Você é o começo de uma experiência excepcional para os hóspedes. Como liderança em reservas, você fará com que nossos hóspedes se sintam bem-vindos e reflitam a experiência exc
Referência
66efbce0-e614-4630-8af8-63747eb4404d
Data de validade
01/01/0001
Salário
Localização
21c Museum Hotel Lexington, Lexington, United States
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
21C MUSEUM HOTELS
Tipo de Contrato
Permanente
Locations
Lexington
Áreas
Governança
Descrição
Title: Housekeeping Room Attendant Reports To: Executive Housekeeper General Purpose: Cleans and prepares guest rooms and public areas by meeting an established standard of cleaning to assure guest
Referência
fe565dcf-dcc3-403b-9653-4a0f302cbfb7
Data de validade
01/01/0001