- Integral
- Permanente
- PULLMAN
- Governança
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Pullman Cape Town City Centre, Cape Town, South Africa
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REF51321G
Front Office Supervisor
Region
MEA SPAC
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"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Scope of Position
The Front Office Supervisor is directly responsible for the day-to-day operations of the Front Desk while on duty. Leading the team to ensure that the Reception operations run smoothly at all times and supporting Receptionists in their day-to-day tasks. On a broader scale, the Front Office Supervisor is to ensure that all of the hotel’s guests are greeted, assisted with an excellent level of service, and welcomed with a warm and friendly approach at all times.
Specific Responsibilities:
- Apply thorough working knowledge of the front office operations including the front desk, porters desk, reception/cashiering procedures, PABX functions and reservations.
- Develop a strong understanding of the functions of each department of the hotel, physical layouts of the hotel facilities, the key personnel and their roles, daily functions and special events, and conventions and groups currently in the house and due to arrive.
- Assist in conducting training for all Front Office employees.
- Direct daily front office operations.
- Greet and escort Very Important Guests (VIP’s) and attend to their special needs as appropriate.
- Attend to credit problems.
- Ensure efficient and courteous porter service.
- Supervise front cashiers and help out with accounting problems.
- Patrol and inspect public areas during evenings to make sure everything is in order.
- Control hotel duty keys and floats whilst on duty.
- Supervise and support of the Front Office team.
- Assist with preparation of rosters, ensuring that suitable and cost effective employee levels are maintained at all times. Rosters to be authorised by appropriate department head.
- Ensure department policies and procedures are understood by all employees and observed in tasks performed.
- Ensure effective communication of new and updated information regarding policies, rates and general hotel information.
- Ensure strict procedures are followed for all cash/credit, cheque transactions, accounting and banking procedures, issue of keys and guest confidentiality.
- Implement training programs for all employees, conduct induction and skills training.
- Perform any other duties as directed by the Front Office Management.
- Bachelor's degree or Diploma in Hospitality Management.
- A minimum of 2 years experience in the Hospitality industry.
Deixe seu coração guiá-lo em um mundo onde a vida pulsa com paixão.
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
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