Front Office Supervisor

“Hospitality is a work of Heart” at Novotel Perth Murray Street. part of the Accor Group. Everything we do, we do to help our guests and our people feel welcome and feel valued to give them the best experience possible.

We’re proud to be part of the Accor Group, where we champion diversity with purpose and heartfelt care.

We are seeking a professional and customer-focused Front Office Supervisor to join our team. As the face of our hotel, you will play a crucial role in ensuring exceptional guest experiences while supporting our front office team.

• Oversee daily front office operations, including check-ins, check-outs, guest inquiries, and billing procedures
• Lead, train, and motivate the front office team to maintain high standards of customer service
• Manage room inventory, maximize occupancy rates, and monitor front office performance metrics
• Resolve guest complaints and collaborate with other departments to coordinate guest services
• Implement and maintain standard operating procedures for the front office
• Ensure compliance with hotel policies, safety regulations, and local laws
• Handle financial transactions and maintain accurate records

• Proven experience as a Front Office Supervisor or in a similar hospitality role
• Strong leadership, communication, and customer service skills
• Excellent problem-solving and multitasking abilities in a fast-paced environment
• Proficiency in Opera Cloud PMS
• Detail-oriented with strong organizational and financial management skills
• Ability to ensure compliance with hotel policies and local regulations

Why Work With Accor? Glad You Asked!

• ALL Heartist Membership – Save on stays, food and drink at 5,000+ Accor hotels worldwide

• Friends & Family Discounts – Share the perks with the people who matter most

• Learn Your Way – Access world-class training and career development programs

• Global Career Opportunities – With over 400 hotels in the Pacific and 110 countries worldwide, where you go is up to you

• Come As You Are – We’re all about inclusion, individuality and creating a space where everyone belongs

This isn’t just a job. It’s your chance to be part of something bold, welcoming, and a little bit wild!