Front Office Supervisor

Overlooking the scenic South China Sea, an hour away by ferry from Singapore, Mövenpick  Resort & Spa Bintan Lagoon will introduce Swiss-inspired hospitality to Bintan in celebration of Mövenpick's rich culinary legacy. The resort is set to be the new beach getaway destination for all generations with standout facilities, including 420 rooms & suites, two golf course, three lagoon swimming pools, unique restaurant concepts, a two-storey beach club, spacious event spaces. Wellness will also be an integral part of the resort experience, with a vast wellness and recreation village that will feature a gym, a spa, and Kid Club.

• Oversee daily front office operations, including check-ins, check-outs, and guest inquiries
• Ensure exceptional guest experiences by implementing and maintaining high service standards
• Coordinate with other departments to address guest needs and resolve issues promptly
• Manage and train front office staff, identifying areas for improvement and implementing action plans
• Monitor and optimize front office performance metrics and guest satisfaction scores
• Handle VIP guests and special requests with utmost care and attention to detail
• Manage room allocations and group arrivals to ensure smooth check-in processes
• Oversee the preparation and distribution of daily reports and guest information
• Implement and maintain standard operating procedures for the front office
• Assist in budgeting and financial management, including upselling initiatives
• Ensure compliance with safety and security protocols
• Participate in emergency response and first aid situations as needed

• Minimum of 2 years' experience in a supervisory position, preferably in the hospitality industry
• Bachelor's degree or diploma in Hospitality Management is preferred
• Excellent verbal and written communication skills in English; additional languages are a plus
• Strong interpersonal and leadership skills with the ability to motivate and develop team members
• Proficiency in front office systems, such as Opera Cloud, and Microsoft Office suite