Front Office Supervisor (F/M/X)

Cooinda Lodge Kakadu is a unique resort nestled in the heart of Kakadu National Park, Northern Territory, Australia. Managed by Accor in partnership with the Gagudju Association, it offers guests a gateway to explore the UNESCO World Heritage-listed park. The lodge provides a variety of accommodations, including lodge rooms, eco-tents, and camping sites, along with amenities such as two swimming pools, restaurants, bars, a general store, and access to Yellow Water Cruises and the Warradjan Cultural Centre.

You must have the legal right to work in Australia to be considered for this role.

• Supervise daily front office operations, ensuring smooth arrivals, departures, and guest enquiries.

• Lead by example in delivering exceptional guest service, embodying Accor’s Heartist culture and values.

• Assist with the training, coaching, and empowerment of Front Office team members.

• Ensure compliance with hotel policies, procedures, and Accor brand standards.

• Handle guest complaints and special requests professionally and efficiently.

• Support financial performance by adhering to cash handling and accounting procedures.

• Promote Accor’s offers, services, and facilities to guests.

• Maintain a safe and healthy work environment, supporting Accor’s Workplace Health & Safety and Planet 21 environmental initiatives.

• Minimum 1-2 years’ experience in Front Office operations, preferably in a supervisory role.

• Hospitality qualifications and strong computer/system skills (Opera experience desirable).

• Excellent communication, interpersonal, and leadership skills.

• Ability to work a flexible 7-day roster, including weekends and public holidays.

• Multicultural awareness and a passion for delivering outstanding guest service.

• Strong personal integrity, initiative, and the ability to work independently.

Cooinda Lodge Kakadu, Hotel Franchised, offers a unique opportunity to work in one of Australia's most iconic locations, surrounded by natural beauty and rich cultural heritage. We provide staff accommodation and meals on-site, ensuring a comfortable and supportive work environment. Join our team and be part of an unforgettable experience in the heart of Kakadu National Park.