Front Office Roles - Assistant Manager (Duty Manager) & Guest Service Agent

Novotel Queenstown Lakeside is located on the shores of Lake Wakatipu, a 4 star property with 273 rooms, meeting facilities and a stunning view from our Elements Restaurant. Conveniently placed in prime location in Queenstown, making it one of the most iconic tourist destination Hotels in the World! We are seeking enthusiastic and service-driven hospitality professionals to join our Front Office team starting September 2025.

Assistant Manager (Duty Manager)

As Duty Manager, you will be the manager on shift, overseeing the day-to-day hotel operations in the absence of the General Manager.
You’ll focus on Front Office but also support Housekeeping, Food & Beverage, and other departments to ensure smooth and efficient operations.

Key Responsibilities:

• Lead and supervise daily Front Office operations.

• Act as the primary contact for guest feedback and resolve issues promptly.

• Coordinate with all departments to deliver seamless service.

• Ensure safety, security, and compliance standards are maintained.

• Assist with rostering, staff support, and operational decision-making.

What We’re Looking For:

• Proven experience in a leadership role within hotels or experienced GSA / team leader.

• Strong problem-solving skills and ability to work under pressure.

• Excellent communication and guest relations skills.

• Managers Certificate & Full Drivers license will be advantageous.

• Flexibility to work varied shifts, including weekends and public holidays.

• Applicants must hold a valid visa to work in New Zealand.  These are not sponsored roles.

Guest Service Agent

As a Guest Service Agent, you will be the welcoming face of the hotel, ensuring every guest enjoys a smooth and memorable stay from check-in to check-out.

Key Responsibilities:

• Greet and assist guests with warmth and professionalism.

• Handle reservations, check-ins, check-outs, and payments accurately.

• Provide concierge-style assistance, including activity bookings and directions.

• Maintain accurate guest records and ensure brand service standards are met.

• Promote hotel facilities and upsell where possible.

What We’re Looking For:

• Previous customer service or hotel reception experience preferred.

• Friendly, professional, and guest-focused attitude.

• Strong organisational and communication skills.

• Competence with hotel reservation systems is an advantage. E.g. Opera Cloud

• Full Drivers licenses will be advantageous but not necessary.

• Flexibility to work varied shifts, including weekends and public holidays.

• Applicants must hold a valid visa to work in New Zealand.  These are not sponsored roles.

Why work for Novotel, Queenstown?

• Staff meals provided while on shift

• Uniforms, washed and laundered daily.

• Staff Accommodation available

• Learn your Way - Access to our Accor Academy so you can Earn while you Learn!

• Work Your Way - Flexibility to ensure a work life balance!

• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide

• Accor's refer-a-friend bonus

• Accor's Parental Leave Scheme

• Access to our Employee Assistance Program

• Place of employment Novotel Queenstown Lakeside

• Flexible hours, minimum of 30 hours per week. 

• Overtime rates apply after 40 hours worked.

• Please include a cover letter for the role applied.

Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.