Front Office Receptionist

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

• Register and process check in for all arrivals. 

• Handle guest check outs efficiently and professionally. 

• Update guest information into the computer after a complete check in. 

• Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure. 

• Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed. 

• Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time. 

• Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up. 

• Handle issuance of guest room key cards and ensure effective control for guest security. 

• Check and convey message, mail and package to Guests. 

• Assist at the Information counter, Foreign Exchange, Night Audit and, Business centre, as and when assigned. 

• Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each. 

• Handle safe deposit boxes in a accordance with policies and procedurres. 

• Report any unusual occurrences or requested to manager. 

• Be aware of the hotel accident Prevention Policies. 

• Ensure the cleanliness and neatness of front office area. 

• Ensures that all guests are greeted on arrival & departure of the hotel. 

• Review log book, verify outstanding and follow up pending. Identify if any special assignment for the daily 

• .Check Hotel situation, occupancy, functions, groups, VIPs 

• At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations 

• Prepare for daily arrivals in terms of room allocations, amenities and special requests of the guests. 

• Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently and courteously. 

• Review and update Logbook 

• Check equipments 

• Be Smart, well groomed and maintain a friendly and cheerful disposition all the times 

• Oversee the day to day operations 

• Report regularly on happening to Asst. FO/FOM 

• Fire Procedure 

• First Aid Procedures  

• Handle guest complaints and report to manager 

University Degree in Hotel Management , minimum 1 year in a similar role star Hotel.