Front Office Manager ( Saudi National Only )

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

We are seeking a highly skilled and customer-focused Front Office Manager to join our team in Madinah, Saudi Arabia. As the Front Office Manager, you will be responsible for overseeing all front office operations, ensuring exceptional guest experiences, and leading a team of front desk professionals in our prestigious hotel.

• Manage and optimize front office operations, including check-in/check-out procedures, reservations, and guest services
• Lead, train, and motivate the front office team to deliver outstanding customer service
• Ensure prompt, courteous, and accurate service to all guests, maximizing customer satisfaction
• Develop and implement front office policies, procedures, and standards to enhance operational efficiency
• Monitor key performance indicators and take corrective actions to improve departmental performance
• Optimize room inventory usage through effective monitoring and control
• Oversee billing procedures to ensure accurate payments and maximize profitability
• Manage VIP guest arrivals and special requests
• Collaborate with other departments to ensure seamless guest experiences
• Maintain compliance with all statutory requirements and hotel policies
• Conduct regular briefing sessions and identify training needs for front office staff
• Assist in preparing annual budgets and manning guides
• Ensure all front office areas are maintained to the highest standards of cleanliness and efficiency

• Bachelor's degree in Hotel Management or a related field
• Minimum of 3 years of experience in a similar role within a five-star hotel
• Saudi National (mandatory requirement)
• Proven leadership and team management skills
• Excellent customer service orientation with a focus on delivering exceptional guest experiences
• Strong knowledge of front desk and cashiering functions
• Proficiency in hotel management systems and reservation software
• Fluency in Arabic and English, both written and spoken
• Outstanding communication and interpersonal skills
• Analytical and problem-solving abilities
• Detail-oriented with strong organizational skills
• In-depth knowledge of Saudi hospitality standards and regulations
• Ability to work flexible hours, including nights, weekends, and holidays
• Demonstrated ability to make decisive actions in a fast-paced environment

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.