Front Office Manager, Raffles The Red Sea

Raffles & Fairmont Red Sea, positioned in the Kingdom’s groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. With 361 rooms, eleven distinct dining concepts, including overwater restaurants with views of the Red Sea and the mangroves, and a spa. The resort will be situated next to an 18 hole championship golf course, reflecting Fairmont’s association as a world class golf destination. It will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitat, and ancient archaeological sites.

The Front Office Manager is a key leadership role responsible for the day-to-day operations of the hotel's Front Office. This includes reception, guest services, and the lobby. This position is the face of the Raffles brand, ensuring every guest's arrival and departure experience is seamless, personalized, and reflects the highest standards of luxury and hospitality. The Front Office Manager leads and mentors a passionate team, drives operational excellence, and is the primary point of contact for guests during their stay.

• Key Responsibilities

• Operational Leadership: Oversee all Front Office operations, including check-in, check-out, room assignments, and key management. Ensure all procedures are efficient and align with Raffles’ luxury standards.
• Team Management & Development: Lead, train, and inspire the Front Office team, fostering a culture of exceptional service, professionalism, and continuous improvement. Create a positive and supportive work environment.
• Guest Experience: Act as a brand ambassador, engaging with guests and anticipating their needs. Handle all guest inquiries and concerns promptly and with the utmost discretion, ensuring their stay is flawless.
• Financial & Administrative: Manage the Front Office budget, control costs, and ensure all financial transactions are accurate. Prepare and analyze reports to track performance and identify opportunities for improvement.
• Interdepartmental Collaboration: Work closely with other departments, including Housekeeping, Concierge, and Food & Beverage, to ensure a seamless and coordinated guest experience.

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  Knowledge & Experience

• Experience: A minimum of 5 years of progressive experience in a Front Office role, with at least 2-3 years in a leadership capacity (e.g., Assistant Front Office Manager) within a luxury hotel or resort.
• Luxury Expertise: Proven experience in a high-end hospitality environment, with a deep understanding of luxury service standards and guest expectations.
• Skills: Exceptional communication, interpersonal, and problem-solving skills. Strong leadership abilities and proficiency with hotel management systems (e.g., Opera).
• Education: A bachelor's degree in Hospitality Management or a related field is preferred.
• Language: Fluency in English is essential. Knowledge of additional languages is a strong asset.

• Key Competencies

• Guest-Centric: A genuine passion for hospitality and a natural ability to connect with and anticipate the needs of luxury guests.
• Dynamic Leader: A proactive and inspiring leader who empowers their team to deliver exceptional service.
• Detail-Oriented: A meticulous approach to operational execution with a keen eye for every detail of the guest experience.
• Composure Under Pressure: Able to handle a fast-paced environment and challenging situations with grace, professionalism, and a calm demeanor..

What’s in it for you...

• The opportunity to join Accor, a leading global hospitality group with an exceptional portfolio of luxury brands.

• The chance to define the pre-opening operations for two iconic resorts at one of the world’s most anticipated new destinations.

• Become part of a team dedicated to creating unparalleled luxury hospitality experiences.

• A competitive package and excellent opportunities for professional growth.

• Outstanding discounts across the global Accor and luxury brand network.