Front Office Manager

Part of the Accor portfolio, The Clarence Hotel Sydney, soon to be part of the Handwritten Collection, has recently opened with a buzz in its central Sydney CBD location near Wynyard, Pitt st Mall, Barangaroo and Darling Harbour.

Clarence is in the funky part of town, where the buildings operate large business deals by day, and the nightlife is a plethora of hidden bars and lane-ways of entertainment. The Clarence Hotel Sydney features 50 hotel rooms, gym, and soon to come a Restaurant and a Bar once all stages are complete.

This is an exciting opportunity for someone ready to take the next step in their career and make a meaningful mark within Accor. The role will suit someone looking for a fresh challenge—someone who isn’t afraid to take on responsibility, be fully accountable, and work closely with a young, small team. You’ll be joining a property undergoing growth and transformation, led by a dynamic and forward-thinking General Manager who is passionate about mentoring emerging leaders. If you're ambitious, hands-on, and eager to build a long-term future with Accor, this role offers the platform, visibility, and support to help you thrive. Available to start as soon as possible. 

We are seeking an experienced and dynamic Front Office Professional to join our team in Sydney, Australia. As the Front Office Manager, you will play a crucial role in leading our front office operations and ensuring exceptional guest experiences in our hotel.

• Oversee and manage all aspects of front office operations, including reception and guest services
• Lead, motivate, and develop a high-performing front office team, fostering a culture of excellence and collaboration
• Implement and maintain standard operating procedures to ensure consistent, high-quality service delivery
• Monitor and analyze key performance indicators (KPIs) to optimize front office efficiency and guest satisfaction
• Manage guest complaints and concerns, ensuring prompt and effective resolution
• Collaborate with other departments to ensure seamless guest experiences throughout their stay
• Develop and implement strategies to maximize revenue and occupancy rates
• Ensure compliance with all safety, security, and cash handling procedures
• Conduct regular training sessions to enhance team skills and knowledge
• Manage departmental budgets and control expenses effectively
• Stay updated on industry trends and implement innovative practices to enhance guest experiences
• Represent the hotel in a professional manner and maintain positive relationships with key clients and partners

• Minimum of 3-5 years of leadership experience in front office or rooms division operations, preferably in a full service hotel environment
• Knowledge of Housekeeping would be advantageous
• Proven track record of managing and developing high-performing teams
• Strong financial management skills and knowledge of revenue management principles
• Excellent problem-solving abilities and attention to detail
• Outstanding communication and interpersonal skills, with a focus on guest satisfaction
• Experience with Opera Cloud PMS and other relevant hotel management software is preferred
• Proficiency in analyzing and interpreting key performance indicators (KPIs)
• Bachelor's degree in Hospitality Management or a related field (preferred)
• Flexibility to work varying shifts, including evenings, weekends, and holidays
• Advanced computer skills, including proficiency in Microsoft Office suite
• Passion for luxury hospitality and creating memorable guest experiences
• Ability to thrive in a fast-paced, dynamic environment
• Strong organizational and time management skills
• Fluency in English; additional languages are a plus

About the Handwritten Brand - Charming | Dynamic | Local

Handwritten Collection was created in 2022 to bring together hotels with a unique personality, intimately reflecting the character and warmth of the people who love and look after them. Putting the host at the centre of the Handwritten proposition and the charming presence that weaves in their character and personality into the fabric of the hotel. We celebrate the passions that make humans special and unique. From the interesting to the eccentric traveller, our properties are curated, stylish and intimate spaces that reflect an authentic story at each hotel.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

• Learn your Way - Access to our Accor Academy so you can learn while you earn!
• Work Your Way - Flexibility to ensure a work life balance!
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
• Accor's refer-a-friend bonus
• Accor's Parental Leave Scheme
• Access to our Employee Assistance Program

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Diversity, equity and inclusion are paramount to us and our ambition is to attract, recruit, develop and promote talent.