Front Office Manager

Sofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline. As a Hotel for the Arts, Sofitel Melbourne on Collins proudly champions culture and tradition with rotating art exhibitions and is immersed in the city’s thriving arts and entertainment scene.

• 5-star luxury in the heart of the Melbourne's shopping, theatre and business precincts
• 363 rooms with breathtaking views over Melbourne
• Incredibly versatile Conference & Events spaces offering small intimate caterings up to large gatherings of up to 1000 persons
• Exclusive Club Lounge that offers club guests that elevated French joie-de-vivre experience
• Sophisticated modern dining with vibrant contemporary French flair at No35 restaurant
• Unique signature cocktails & refined exclusive ambience at Atrium Bar on 35

We’re looking for an exceptional Front Office Manager to lead and inspire a large, diverse team across Driveway, Concierge, Guest Relations, Reception, Club Sofitel, and One Touch. This is more than just a management role—it’s an opportunity to shape the guest experience at every touchpoint.

You’ll bring strong leadership, a keen eye for detail, and a passion for delivering seamless, personalized service. With a hands-on approach and a commitment to excellence, you’ll ensure smooth day-to-day operations while fostering a culture of teamwork and hospitality.

If you thrive in a fast-paced luxury environment and know how to bring out the best in your team, we’d love to hear from you.

- Minimum of 4 years managerial experience with a track record of managing large teams. This is not an entry level role and the successful candidate must be a self starter

- Previous experience in a luxury environment

- Full availability across 7 days, AM and PM

- Excellent communicator 

- Must have full working rights in Australia, no sponsorship available

Benefits and Perks:

Sofitel Melbourne on Collins provides ambassadors career development opportunities within the hotel and wider Accor Group. We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

We live by our Heartist principles, that is, the heart and art of human connection. Understanding people is our business and putting people at the heart of our organisation is how we make decisions. We want every ambassador to feel valued, inspired and to strive for greatness every day.

We offer our Heartists:

• Build a career with the largest hotel group in the Pacific
• Central accessible location in Melbourne's CBD
• Access to the Accor Heartist staff benefits card
• Complimentary hotel stay package for your work anniversary
• Worldwide employee and family and friends benefits at Accor Hotels