Front Office Manager

At Pullman Singapore Hill Street – our world is your playground; where playfulness meets peak performance, creativity meets innovation, business meets success.

The 350-room hotel will feature a rooftop bar and executive lounge with sweeping views over Fort Canning, the Singapore River, and St Andrew’s Cathedral, along with a vibrant lobby, health and fitness centre and pool.

At Pullman Singapore Hill Street, we don't do ordinary. We challenge the status quo, redefine hospitality with seamless, fun, cool and smart interactions. #BELIMITLESS

Pullman is the high-end international brand of the Accor group, mainly targeted at cosmopolitan travelers who have wide connections and enjoy combining work and pleasure.

Accor is a world leading augmented hospitality group, with over 40 brands and more than 5,300 hotels all over the world. Come join us to make the world more welcoming, caring and inspiring.

• Overall in charge of Front Office, Executive Lounge and Concierge
• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
• Responsible for the leadership and achievement of performance targets of Front Office
• Plan and set annual performance goals for employees in line with the hotel goals
• Participates in daily operations meetings to liaise and coordinate closely with support departments on general administration and operations issues
• Attend scheduled departmental and interdepartmental meetings, and disseminate relevant information to the team
• Coordinate with Reservation, Revenue and Sales team to ensure accuracy in room allocation and maximising of yield
• Implement Hotel policies, procedures, and service standards in accordance to brand and service guidelines set by Accor
• Recommend and execute improvements in hotel policies and Front Office operations to drive guest satisfaction and achieve desired financial results
• Ensure that hotel guests are taken care of in accordance with SOPs and guidelines, and resolve service issues, incidents or accidents as required
• Maintain an efficient and productive work atmosphere, take care of employee safety, welfare, wellness and health
• Be involved in reviews of repair and maintenance issues, and coordinate with Engineering and Housekeeping to ensure all guestrooms are in good condition
• Manage department controllable expenses to achieve or exceed budgeted goals
• Be fully familiar of the Emergency Procedures, Policies and Standard Operating Procedures as established by the Hotel.
• Responsible for recruiting, disciplining and counselling employees appropriately
• Work with Talent & Culture to develop and design training programmes for upskilling of employee’s soft & technical skills
• Perform other duties as directed by the General Manager

• Proficient knowledge in Hotel PMS
• Excellent communication and interpersonal skills with colleagues and guests
• Excellent customer service skills and enjoy creating delightful moments for guests
• Able to thrive in a dynamic and fast paced environment
• Strong analytical and problem-solving skills
• Strong operational leadership with a business mindset
• To be fully conversant with:
  • Hotel fire procedures
  • Hotel security procedures
  • Hotel Health & Safety policy and procedures
• Read, write and speak English fluently

What's in it for you?

• Centralised location, walking distance from City Hall MRT
• 5 days work week
• Duty meals and uniform provided
• Comprehensive medical benefits
• Birthday Leave
• Family Care Leave
• AWS
• F&B and worldwide hotel discounts