Front Office Manager

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

• Lead, supervise, and motivate the front office team across both properties 

• Ensure smooth and efficient check-in and check-out processes for all guests

• Maintain high standards of guest service, anticipating guest needs and resolving issues promptly

• Coordinate with reservations, concierge, housekeeping, and other departments to ensure seamless guest experiences

• Monitor room inventory, manage room allocations, and work with revenue management to maximize occupancy and revenue

• Train, mentor, and develop front office staff according to Accor brand standards and hotel policies

• Prepare and analyze daily, weekly, and monthly front office reports on occupancy, revenue, and performance metrics

• Promote Accor loyalty programs (ALL – Accor Live Limitless) and other hotel promotions to enhance guest retention

• Enforce compliance with hotel policies, safety, and security standards

• Oversee guest billing, cash handling, and financial transactions at the front desk

• Implement and maintain operational procedures and service standards for both brands

• Address and resolve guest complaints or special requests with professionalism and efficiency

• Collaborate with sales and marketing teams for VIP arrivals, group bookings, and special events

• Ensure all technology systems (PMS, phone systems, online check-in, etc.) are functioning and staff are trained to use them

• Degree in Hospitality Management or related field preferred.

• Proven experience in front office management, preferably in upscale or dual-branded hotels.

• Strong leadership and team-building skills.

• Excellent communication and interpersonal abilities.

• Knowledge of property management systems (PMS) and hotel software.

• Ability to handle guest complaints professionally and efficiently.

• Strong organizational and problem-solving skills.

• Knowledge of Accor brand standards is an advantage.

Your team and working environment:

• Tight-knit and team oriented.
• Hard-working, engaging and inclusive.
• Attention to detail and hygiene 
• Well organised and autonomous