- Integral
- Temporário
- PULLMAN
- Governança
__jobinformationwidget.freetext.LocationText__
Pullman Lombok Merujani Mandalika Beach Resort, Pujut, Indonesia
__jobinformationwidget.freetext.ExternalReference__
REF47084C
Front Office Manager
Region
MEA SPAC
Welcome to Pullman Lombok Merujani Mandalika Beach Resort. Our world is your playground.
Accor’s first premium-scale resort in Lombok, With 257 rooms, suites and villas—many with private pools—merge island tradition and sophisticated contemporary style. Overlooking the endless Indian Ocean or the lush gardens, in perfect harmony with their surroundings.
Dining at Pullman Lombok Mandalika is conceived to energize the body, inspire the mind and spark the palate. Two restaurants—including Sgara, the finest seafood restaurant in Lombok—and two bars serve food and drink blending the best of local and global influences. All set around our free-form pool, all with a backdrop of inspiring ocean views.
At Pullman Lombok, you’re free to do as much as you like. Or as little. The Pullman SPA creates personalized therapies for peace of mind, body and soul. Pristine beaches nearby are a hub for surfers and snorkelers. Unlock your potential on guided running trails, putting you in touch with the island environment—and your inner self. And motor races at Pertamina Mandalika International Street Circuit are just a few minutes’ drive away.
This position is responsible for the supervision and management of the overall Front Office operations by ensuring that all sections of Front Office’s service standards delivery are maintained in accordance to the Hotel’s strategic plan and standard.This position is responsible for the supervision and management of the overall Front Office operations by ensuring that all sections of Front Office’s service standards delivery are maintained in accordance to the Hotel’s strategic plan and standard.
Primary Responsibilities
Front Office Operation
- Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues
- Check that all Front Office employees report to work punctually and are well groomed before each of their shift
- Conduct daily briefings and ensure that all pertinent information is well received by team members
- Communicate all log entries by Duty Managers to ensure that all issues and concerns raised are closed with thorough follow up actions
- Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to
- Liaise with Reservations Department in a high house situation and recommend actions to be taken. Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible
- Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
- Liaise with Finance Department to ensure that credit procedures are properly carried out
- Analyze market trend, review rooming list and motivate Front Office employees to up-sell rooms with the view of achieving higher yield and increasing revenue
- Coordinate and monitor major group movements for meetings and conferences, and ensure that action plans cover all areas of operations handling
- Makes courtesy calls to VIPS, long stay and corporate guest to obtain feedback and pro-act to handle any lapses in service standards
- Handle all guest correspondences and ensure prompt follow-ups
- Manage daily room inventory and coordinate with Housekeeping to ensure requested rooms are cleaned according to arrival times
Team Management
- Interview, select and recruit Front Office employees
- Identify and develop team members with potential
- Conduct performance review with the team
- Constantly monitor team members’ appearance, attitude and degree of professionalism
- Prepare detailed induction programs for new employees
- Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
- Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
- Prepare payroll and gratuity reports
- Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication
Other Responsibilities
- Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
- Be well versed in hotel fire & life safety/emergency procedures
- Attend all briefings, meetings and trainings as assigned by management
- Report for duty on time wearing clean and complete uniform at all times
- Maintain a high standard of personal appearance and hygiene at all times
- Perform other reasonable duties assigned by the Management of the Hotel
Knowledge and Experience
- Diploma in Tourism & Hospitality Management
- Minimum 3 years of relevant experience in a similar capacity
- Excellent reading, writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage
- Good working knowledge of MS Excel, Word, & PowerPoint
Deixe seu coração guiá-lo em um mundo onde a vida pulsa com paixão.
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
Related jobs
Salário
Localização
Hotel St Moritz Queenstown - MGallery Collection, Queenstown, New Zealand
Experience Level
Entry Level
Jornada de Trabalho
Meio Período
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Queenstown
Áreas
Governança
Descrição
A wonderful opportunity to deliver service from the heart.This is a very hands on role with training provided. Your shifts will include the cleaning of guest rooms to the expected standard of an upsca
Referência
e71db9a5-8560-44d8-a967-74a16e68bacb
Data de validade
01/01/0001
Salário
Localização
Raffles The Palm Dubai, Dubai, United Arab Emirates
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
RAFFLES
Tipo de Contrato
Permanente
Locations
Dubai
Áreas
Governança
Descrição
Manage and supervise all tasks of his/her staff to ensure maximum guest satisfaction through personal recognition & prompt cordial attention from arrival through departureManage and supervise the loun
Referência
2b404490-ceaa-4224-8cca-75dd1cc4a20e
Data de validade
01/01/0001
Salário
Localização
Mövenpick Hotel Wellington, Wellington, New Zealand
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
MOVENPICK
Tipo de Contrato
Permanente
Locations
Wellington
Áreas
Governança
Descrição
Reporting to the Night Manager, you will be responsible for general Front Office and Night Audit duties including maintaining guest accounts, posting charges, reconciling payments and generating daily
Referência
f927e8ff-6ae3-4164-b587-11bf331b22e2
Data de validade
01/01/0001
Salário
Localização
Novotel Melbourne Central, Melbourne, Australia
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Melbourne
Áreas
Governança
Descrição
Our HotelLocated in the centre of Melbourne’s CBD, Novotel and Ibis Melbourne Central is a dual brand hotel boasting 473 accommodation rooms & suites. What is in it for you?Employee benefit card of
Referência
4bbe7c86-df0e-4e45-8aa7-0541b95e1ade
Data de validade
01/01/0001
Salário
Localização
Sofitel Gold Coast Broadbeach, Broadbeach, Australia
Experience Level
Entry Level
Jornada de Trabalho
Meio Período
Brands
SOFITEL
Tipo de Contrato
Permanente
Locations
Broadbeach
Áreas
Governança
Descrição
Sofitel Gold Coast, Broadbeach Thrive in an environment where care and kindness are at the heart of everything we do. With us, you can take pride in being part of a wider global team leading the way i
Referência
6b3fd0ff-06b9-4978-baf7-a43cc92f475e
Data de validade
01/01/0001
Salário
Localização
Hotel Chadstone Melbourne - MGallery Collection, Chadstone, Australia
Experience Level
Entry Level
Jornada de Trabalho
Meio Período
Brands
M GALLERY
Tipo de Contrato
Permanente
Locations
Chadstone
Áreas
Governança
Descrição
What we're looking for…We are currently recruiting for part-time Room Attendants.We are looking for people who have the passion and willingness to actively contribute to the finished product and enjoy
Referência
8aded331-e085-400a-baee-f7617cca89cf
Data de validade
01/01/0001
Salário
Localização
Hotel St Moritz Queenstown - MGallery Collection, Queenstown, New Zealand
Experience Level
Entry Level
Jornada de Trabalho
Meio Período
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Queenstown
Áreas
Governança
Descrição
Welcome guests and ensure to impact all touch points of the Guest Journey, including research pre arrival Provide efficient, friendly and professional service to all guests.Take initiative to ensure t
Referência
7189c64d-b0ea-4d0c-8a70-07d22f6de092
Data de validade
01/01/0001
Salário
Localização
Fairmont Hotel Vancouver, Vancouver, Canada
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Vancouver
Áreas
Governança
Descrição
Fairmont Gold ManagerAt Fairmont Hotel Vancouver, our exclusive lifestyle hotel floor, Fairmont Gold, is a privileged hotel-within-a-hotel experience featuring 51 newly renovated guest rooms and our e
Referência
a9189176-ea1e-4636-b618-01a17c5633cc
Data de validade
01/01/0001
Salário
Localização
Novotel Melbourne Central, Melbourne, Australia
Experience Level
Entry Level
Jornada de Trabalho
Meio Período
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Melbourne
Áreas
Governança
Descrição
Guest Service AgentOur HotelLocated in the centre of Melbourne’s CBD, Novotel and Ibis Melbourne Central is a dual brand hotel boasting 473 accommodation rooms & suites. What is in it for you?Emplo
Referência
19bc21f9-af62-4033-9cfd-49a08c8d4031
Data de validade
01/01/0001
Salário
Localização
Claremont Club & Spa - A Fairmont Hotel, Berkeley, United States
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Berkeley
Áreas
Governança
Descrição
This position focuses on customer service and builds partnerships with other departments to ensure that guests’ needs are attended to promptly. To respond to situations and activities at the Front Des
Referência
7e566394-1157-41b0-abb8-e5304ad142aa
Data de validade
01/01/0001